Senior Infrastructure Support Analyst
London, United Kingdom
002369
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Job type
Experienced Professional
Your Responsibilities
The Senior Infrastructure Analyst will assist the Infrastructure team in all areas of Infrastructure support including hardware, software, systems and servers.
As well as supporting the UK/Europe offices. There will also be a need to help support and advise the other International offices, as and when required.
Lockton is undergoing a transition from on-prem to the Cloud and during this period as resources are diverted, we need someone capable to support our current on prem infrastructure and to assist the UK and International regions on various Infrastructure projects, partnering with vendors and local IT resources in our regional offices.
We are seeking an individual with a desire to learn and take ownership of new technologies. They need to be a flexible team player who must also be capable of working under their own initiative and who will make a fresh and positive contribution to the Infrastructure team.
Qualifications
Prerequisites required to be considered for this position:
- Suitable candidates will have experience supporting Vendors such as Microsoft, Citrix, Juniper, Cisco, Palo Alto etc.
- BAU, Project and Implementation
- Cisco Knowledge CCNP preferred (minimum of Networking & Security)
- Excellent knowledge of network environments (SD-WAN)
- Zscaler / Manage Engine / InTune
- routing/switching/VLANS/Security/Wireless/etc) a good all-rounder.
- Accreditation in the above area’s would be an advantage to the successful candidate
- Exposure to Azure cloud technologies.
- Experience working in a Network support team
- ITIL – Foundation
- Knowledge of WAN technologies and troubleshooting WAN connectivity issues
- Knowledge of network monitoring software platforms such as SolarWinds/SIEM
- Excellent all-round troubleshooting skills
- Experience of working on site and travel to local and international offices
- Manage third party contracts and suppliers
- Identify solution enhancements
- Support and communicate with management and associates at all levels
*Cab process
We offer Agile working but the nature of the role will require attendance in our London office at a minimum of 3 days a week and this can flex up and down on occasion, based on the tasks at hand. Occasional travel to our UK regional and European offices will be required and although unlikely, the potential for travel to our overseas offices exists.
You may be required to deliver training on products to sectors of the business so must be confident in training and presenting to small groups.
You will need to work with and communicate with third party support suppliers and negotiate with new providers to ensure a high level of service and performance.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton

September 15, 2023

August 23, 2023

July 17, 2023

June 30, 2023