Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action- oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

As a Product Owner, you will play a pivotal role in bridging the gap between business requirements and technical implementation. You will be responsible for defining and prioritizing the product backlog, ensuring that development partner & teams are working on tasks that deliver the most value to Lockton. By collaborating with various stakeholders—including function owners, business, development partners/ team, and the support — you will ensure the successful delivery of high-quality products and ensure alignment with overall company business objectives.

Your Responsibilities

Product Vision and Strategy:

• Work closely with Head of Digital to build and maintain a product vision & strategy that aligns with business objectives and needs and company’s overall strategy.
• Define and continually refine the product roadmap, key milestones for product development, ensuring it aligns with the strategic goals of the organization.

Development & Backlog Management:

• Develop, maintain, and prioritize the product backlog, turning high-level project objectives into user stories and detailed requirements.
• Clearly communicate priorities and acceptance criteria to development partner.
• Ensure that the backlog is transparent, visible, and understood.

Requirement Gathering and Analysis:

• Coordinate with business and other stakeholders to gather accurate requirements and needs. Work closely with stakeholders and identify opportunities for product enhancements.
• Translate business requirements into detailed functional specifications and actionable tasks for the development partner and internal team.

Sprint Planning and Execution:

• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Lead sprint planning meetings, identifying the delivery team, ensuring that development partner and/or internal team understand backlog items and acceptance criteria.
• Actively participate in daily stand-ups, sprint reviews, and retrospectives to ensure that teams are aligned, and obstacles are addressed promptly.
• Ensure that completed work meets acceptance criteria and is delivered on schedule.

Stakeholder Communication:

• Engage with stakeholders to gather feedback, communicate progress, and adjust the product backlog as necessary.
• Act as the primary point of contact between development partner/ internal team and stakeholders, ensuring clear and effective communication.
• Provide regular updates to the head of digital on product status, and performance.
  
  

Quality Assurance:

• Collaborate with development partner and internal teams to develop comprehensive test plans and ensure that product releases are of the highest quality.
• Review and validate that completed features meet stakeholder’s expectations and business requirements.
  
  

Performance Monitoring:

• Establish and monitor reporting & key performance indicators (KPIs) to measure product effectiveness, adoptability, and effectiveness of support service.
• Use data analytics and stakeholder feedback to inform future product enhancements and strategies.
  
  

Product Support Excellence:

• Oversee the delivery of product support, ensuring timely and effective resolution of issues raised on the support channel.
• Implement best practices in IT product support to enhance service quality and efficiency.
• Develop and execute long-term strategies for product support that align with company objectives and enhance the user experience.

About you

Preferred Qualifications

• 8-10 years of experience in insurance and reinsurance industry.
• Undergrad degree in Computer Science, Engineering, or a related field.
• Advanced degree (MBA, Master’s in a related field) is a plus.
• Familiarity with UX/UI design principles.
• Certifications in Product Management or related fields are highly desirable (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Institute's PMC).
• Certifications in IT service management or product support (e.g., ITIL, HDI-SCM) is a plus
• Strong understanding of software development processes and technologies.
• Proficiency in using product management tools and methodologies (e.g., JIRA, Confluence, Agile, Scrum, Kanban).
• Proficiency in using data analytics tools and methodologies to drive decision-making.
• Ability to create and track key performance indicators (KPIs) and other metrics to drive team success
• Knowledge of Lean principles and practices.

Soft Skills:

• Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders and team members.
• Strong problem-solving and analytical skills.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work under pressure and adapt to changing priorities.

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