Client Manager - War, PV & Terrorism
Dubai, Global
003328
Client Manager - War, PV & Terrorism
Dubai, Global
003328
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Middle East
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
In Office
Your Responsibilities
To provide programme design, placement, marketing and consultancy services in respect to Lockton MENA’s clients, in line with agreed account strategies, and in accordance with Lockton operating procedures.
To provide account management services for an allocated portfolio of clients, and to aid in the overall service provision to clients ensuring that the business is retained and developed.
- Keep abreast of (re)insurance market developments and communicate to the team as appropriate.
- Constantly monitor the markets in order to consider and communicate to the team any adjustments to appropriate placement strategy for Lockton.
- Manage market relationships at both an operational and strategic level.
- Remain consistent, available and have a ‘can-do’ attitude towards clients, markets, and colleagues.
- Understand clients risk profile, business needs and exposures to provide advice on coverage, programme pricing and retention strategy.
- Obtain quotations for new business opportunities. Show structuring capabilities.
- Provision of the day-to-day servicing of allocated renewal accounts and/or clients to support retention and development of the business.
- Manage the provision and placement of (re)insurance renewals for clients in accordance with team strategy and Lockton procedures. Show re-structuring capabilities, where necessary.
- Effective and timely management of all renewals to ensure completion by the due date.
- Escalate any issues on ongoing new accounts, or renewals.
- Preparation and issuance of appropriate coverage documentation, including wordings and placement slips within agreed contract certainty deadlines.
- Assist with the resolution of account and client queries and/or service issues internally, with (re)insurers and other third party providers as necessary.
- Following completion of placement, ensure invoicing is done on agreed timescales in line with Lockton operating procedures and contract certainty requirements.
- Initiate and attend client meetings and internal strategy meetings, where required.
- Ensure production targets are achieved in line with expectations of the line manager and/or senior leadership team.
Qualifications
Provide excellence in service to our clients, our Markets, & our associates
- Shows a thorough knowledge of the client’s business requirements.
- Identifies potential problems and solves in light of knowledge of client and market.
- Fosters open communication in all directions.
Provide commitment to the development of ourselves and our associates
- Learns quickly and applies new learning to all relevant situations.
- Demonstrates flexibility.
- Maintains the highest ethical standards within themselves and their teams.
- Guides, persuades, and motivates associates to embrace our culture and ethics.
- Is approachable and receptive to associate concerns and suggestions
- Recognises exemplary associate performance.
- Completes appraisals on time
- Tracks and monitors completion of all mandatory learning
- Delivers effective performance management.
Be Committed to enabling financial success
- Manages to professional standards
- Identifies growth opportunities
- Tracks and monitors cash management to ensure performance is within agreed standards.
Drive service excellence, efficiency, and productivity through effective business operational processes
- racks and monitors compliance with all legal and regulatory requirements
- Identifies improvement opportunities and evaluates risks, benefits, and costs enabling decisions to be made regarding change.
- Meets agreed schedules and deadlines
- Adapts quickly and positively when situations require change
*for this role you must be able to speak Arabic*
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton

February 5, 2025

January 22, 2025

December 17, 2024

December 16, 2024