Senior Claims Consultant (General Liability)

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Los Angeles, United States of America

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Client Services

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Senior Claims Consultant (General Liability)

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Los Angeles, United States of America

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Client Services

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Apply now
Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Business unit

West Series





Job type




Responsibility Icon

Your Responsibilities

•    Facilitate the resolution of claims occurring on assigned accounts by acting as liaison between clients, insurance carriers and other vendors involved in the claim management process.
•    Utilize public speaking skills to effectively participate in formal presentations to prospective and current clients with other Lockton associates, speaking clearly, concisely and with authority.
•    Prepare narratives for clients describing the status of claims on which we can provide a positive impact. Present narrative information to client decision makers, in both one-on-one and group situations, representing Lockton in the highest professional manner.
•    Has the experience and expertise to effectively manage large claim programs.
•    Excellent working knowledge of General Liability and Commercial Auto policies and their exclusions and coverages.
•    Consult with clients in the overall management of claim program goals and objectives, and positively impact overall results. Ensure the parties involved meet obligations timely and accurately.
•    Demonstrate clear understanding of coverage and legal issues and possess the ability to utilize these skills to influence the outcome of claim issues. Must be very technically astute in General Liability and Commercial Auto insurance policies and all components of their claims.
•    Utilize technical skills to ensure appropriate reserves are in place on files meeting the criteria for review.
•    Lead Third Party Administrator Requests for Proposal, including interviews, comparison, and professional recommendation for given clients accordingly. •    Provide the highest level of service possible to all customers, internal and external. Fully support Lockton’s business strategies and the goals and initiatives set for the Claim Team.
•    Excel in advocating on behalf of Lockton clients in all respects, while nurturing and maintaining positive working relationships with insurance carriers and other vendors.
•    Build and maintain effective relationships with all Lockton clients, to attract and retain business. Build relationships and direct the work of attorneys, forensic accountants, and other business partners.
•    Make positive contributions to client satisfaction and constantly strives to improve service. Communicate in a positive manner with all Lockton associates, and contribute to a cohesive, pleasant team environment.
•    Protect the confidentiality of information learned by performing the duties of the position.
•    Exhibit a high level of competence and performance in written and verbal communications. Communications should be timely, concise, and accurate.
•    Attend team and department meetings, educational workshops, vendor functions, and social functions.
•    Travel by car, airplane or train to client, carrier, vendor, or Lockton locations around the country. Stay for one or more nights in hotels and be responsible to timely and accurately account for business expenses.
•    Embrace change and growth by enhancing skill sets and abilities. Contribute to this change by communicating strategies and ideas to other team members, listening, and evaluating other points of view and reaching consensus on issues that are not resolved by unanimous support.
•    Always remember We Live Service and embrace that concept to assist team members, CID associates and clients, whether assigned to that client or not.
•    Participate in ongoing education that enhances your ability to perform these job duties and provide the highest level of service.
•    Consistently demonstrates the skills and confidence to be effective in communicating with senior level management within the client’s organization.
•    Facilitates special projects as the need arises.
•    Assist in the planning and implementation of the Claims Department’s Long Range Planning Goals.
•    Provides coaching, mentoring and technical assistance to other claims associates.
•    Perform other duties and responsibilities as needed. 

Qualification Icon


•    Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience.
•    Minimum of five years of experience managing large Casualty losses including General Liability and Commercial Auto claims.
•    Proficiency in the evaluation, interpretation, and communication to the client of property and casualty insurance coverage.
•    Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
•    Substantial knowledge of the practices and procedures of Third-Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
•    Proven experience in the evaluation of the accuracy of property and casualty claims reserving practices.
•    Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines.
•    Ability to work with current computer software and hardware technology with little instruction.
•    Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues.
•    A keen ability to negotiate with all parties involved in the claim management process, and effectively influence positive outcomes.
•    Compliance with established Lockton ethical business standards.
•    The ability to timely keep all parties abreast of critical issues, and clearly communicate progress and achievement.
•    Ability to use computer equipment and online systems.  
•    Fluency in the English language, including the ability to express and hear appropriate business communications by phone or teleconference, in writing and in person.
•    Legal right to work in the United States.


Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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