Application Analyst
Kansas City, United States of America
Information Technology
2401ET
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Management, LLC
Schedule
Full-time
Job type
Standard
Workplace
Hybrid
Your Responsibilities
We are looking for a highly capable Application Administrator to provide IT support to Lockton Associates. The Application Administrator will communicate with associates and ensure associate queries are captured, validated, and triaged for further processing. They will also provide initial employee support for technical inquiries received, assess the nature of problems and resolve basic support issues, troubleshoot software issues, and log or record support tickets and/or cases.
Application Administrator Responsibilities:
-Monitor the software application, and document and analyze problems.
-Collaborate with Information Technology to ensure proper integration of the application.
-Work closely with vendors to tune and troubleshoot problems
-Develop test plans to verify logic of new or modified applications
-Maintain system documentation.
-Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments.
-Set up administrator and service accounts.
-Work closely with ensure appropriate controls and audit logs are in place
-Provide advice and training to end‐users.
-Maintain current knowledge of relevant technologies and business processes.
-Review the governing regulations to ensure proper program support.
-Enable best practices.
-Process automation
Qualifications
-At least two years of experience with business application administration.
-You must be able to effectively translate business needs into technical solutions and then implement those solutions.
-In-depth and current knowledge of computer programs.
-Proficiency in customer relationship management (CRM) and task management software.
-Exceptional analytical and problem-solving skills.
-Advanced collaboration, communication, initiative, and interpersonal skills.
-Excellent organizational and time management skills.
-Ability to complete continuing education requirements as needed.
-Ability to attend company, department, and team meetings as required, including industry training sessions.
-Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.
-Ability to efficiently organize work and manage time in order to meet deadlines.
-Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
-Ability to work on a computer for a prolonged amount of time.
-Ability to work outside of normal business hours as needed.
-Legally able to work in the United States.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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