SUMMARY

The Senior Account Specialist (SAS) is designed for Associates who have completed 18-24 months as an Account Specialist or those with 2-4 years of relevant insurance experience. The Senior Account Specialist is designed to provide the technical and practical training needed to develop the Associate as they look forward to a successful and long-term career with the Lockton Midwest Series.

The SAS provides the Risk practice with technical support throughout the client renewal and new business onboarding process. The SAS is embedded within a Risk Unit, supporting Account Managers, Senior Account Managers and Account Executives. Select SAS’s will assume direct responsibility for a limited number of clients including associated renewal activities. A high performing and successful SAS will deliver transactional excellence and provide outstanding customer service in support of the broader client team.

EXPECTED CONTRIBUTIONS

• Be an integral part of day-to-day client servicing encompassing strong client and carrier communication
• Deliver standards of excellence in line with Lockton’s operating procedures by adhering to standardized policies, processes, and systems
• Partner with account team on renewal servicing including (but not limited to) gathering client exposures, applications, and loss information
• Provide support on key client post renewal deliverables
• Execute all changes requested on the program during the policy term, monitor for receipt of endorsements, and validate accuracy
• Set up new clients in Client Master, Nexsure, and ImageRight.
• Set up annual ImageRight files for assigned accounts.
• Create new exposure template or flip from existing exposure workbook; update formatting for new term.
• Pull loss runs and create loss summary including large loss detailed breakout.
• Update statement of value with flood zones for all locations. Update wind and earthquake zones at account executive direction.
• Schedule internal pre-renewal meeting. Consult with account executive on invitees, timing, and venue.
• Close out open endorsements.
• Use loss runs for loss forecasting needs, if applicable.
• Update Nexsure with NI/entities per client renewal updates.
• Order experience mod — compare to expiring, advise both account manager and account executive of any change.
• Pull expiring QA coverage workbooks, along with new carriers, as quotes arrive for comparison.
• Review provisions in account specialist certificate holder reports that must be endorsed to policies.
• Send copies of proposal docs to unit manager/account executive.
• Premium finance quotes, if applicable.
• Issue invoices and surplus lines filings.
• Send carrier invoices to accounting.
• Update Nexsure to reflect accurate account team assignments.
• Prepare binders.
• Create/update/send program graphic (include LFS) per account manager instructions.
• Create claims kit and send to claims Associate.
• Email renewal deliverables to client.
• Forward underlying binders to Excess carrier(s).
• Workers’ Compensation posting notices to account specialist.
• Track policy receipts and update shared policy tracker.
• Check policies for assigned accounts in accordance with company procedures.
• Follow-up on open endorsements and update annualization tracker and historical premium summary.
• Set audit follow-up for 60 days post expiration as applicable.
• Prepare written correspondence and make calls to certificate holders and/or clients as needed, in a timely professional manner.
• Handle special projects as assigned.
• Make a positive contribution to client satisfaction and constantly strive to improve service to the clients.
• Communicate in a positive manner to contribute to a cohesive, pleasant work environment.
• Protect the confidentiality of information learned by performing the duties of the position.

STRENGTHS OF A SUCCESSFUL SENIOR ACCOUNT SPECIALIST

• An eagerness and enthusiasm to learn and be a part of their respective Unit within the Risk Practice
• Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• The entrepreneurial spirit, with a desire to learn the Property and Casualty insurance industry and grow within the Company
• The initiative to actively participate in personal development and the pursuit of technical excellence through professional designations, industry workshops etc.

REWARDS OF BEING A SENIOR ACCOUNT SPECIALIST AT LOCKTON

• Direct exposure to a career path that offers tremendous growth opportunity
• Robust onboarding and ongoing training
• Hybrid work environment
• Ongoing one-on-one coaching sessions including meaningful feedback
• Networking opportunities at all levels within the organization and with carrier partners
• A balance of individual and collaborative work within a team environment
• Opportunities to participate in social activities and community giving events

• Bachelor’s degree in business or related field or equivalent experience required
• General understanding of commercial Property/Casualty coverages with at least one year of insurance experience preferred
• Ability to represent Lockton with integrity and professionalism at all times
• Comfortable working in Office Suite (Excel, Outlook, etc.)
• Strong customer service, communication, and project management skills
• Exceptional attention to detail and accuracy of work product
• Lifelong learner who is excited by a challenge and looking for consistent personal and professional growth
• Ability to work both independently and in a team environment
• Organizational and time management skills to prioritize work and meet time-sensitive deadlines
• Willingness to expand knowledge and effectiveness in insurance industry through extended insurance education
• Firm, fluent grasp of English language with above average verbal, written, and interpersonal skills to interact with Associates at all levels of responsibility