Central Region Executive

Kansas City, Missouri, United States of America

Client Services

240268

Apply now

Kansas City, Missouri, United States of America

Client Services

240268

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Secondary locations

Houston, Dallas, Chicago

Business unit

Lockton Private Risk Solutions

Schedule

Full-time

Job type

Standard

Workplace

Remote

Your Responsibilities

As the Central Region Executive, you will lead the strategic vision for our HNW private risk solutions, focusing on the unique needs of high-net-worth individuals and families. Your mission will be to elevate the client experience through bespoke insurance solutions, while driving operational excellence and regional growth. You will lead a highly skilled team, cultivate strong relationships with ultra-high-net-worth (UHNW) clients and key partners, and ensure that every interaction reflects the personalized service our clients expect. This role requires a leader with a deep understanding of the HNW insurance landscape, combining strategic foresight with hands-on management to align regional objectives with national goals.

Key Responsibilities:

Customer Experience Leadership:

· Champion a client-first culture tailored to the HNW segment, ensuring that bespoke, relationship-driven service is central to every touchpoint.

· Design and implement client engagement strategies that reflect the needs and lifestyles of HNW clients, ensuring consistent, high-quality service and personalized coverage solutions.

· Collaborate with internal teams, including underwriting, risk management, and claims, to deliver seamless, concierge-level service that anticipates the complex and evolving needs of UHNW clients.

Strategic Regional Management:

· Develop and execute a regional strategy focused on growing the HNW business, leveraging market insights, competitive trends, and client feedback to drive differentiation in the ultra-high-net-worth segment.

· Identify and cultivate new business opportunities within the HNW/UHNW markets, enhancing market share through innovative offerings and exceptional client service.

· Establish and monitor key performance indicators (KPIs) focused on client retention, satisfaction, and portfolio growth, ensuring the region consistently exceeds client and financial targets.

Team Leadership and Development:

· Lead, mentor, and inspire a team of seasoned professionals, fostering a high-performance culture focused on delivering outstanding service to HNW clients.

· Provide ongoing training and development opportunities to ensure that the team is equipped with the expertise and industry knowledge required to meet the unique demands of HNW clientele.

· Promote a culture of accountability and empowerment, encouraging team members to own client relationships and outcomes, ensuring tailored risk management solutions.

Stakeholder Engagement:

· Build and maintain strong relationships with key clients, family offices, and partners in the HNW ecosystem, positioning the region as a leader in HNW insurance solutions.

· Advocate for client needs within the organization, ensuring that the complexities of HNW clients’ risk profiles are at the forefront of product development and service delivery.

· Represent the region at industry events, high-profile client meetings, and national forums, positioning our firm as a leader in delivering personalized, top-tier risk management services to HNW individuals and families.

Operational Excellence:

· Oversee regional operations with a focus on delivering bespoke risk management solutions, ensuring that processes are optimized for the unique requirements of HNW clients.

· Implement best practices in HNW insurance service delivery, claims management, and risk assessment, consistently enhancing the client experience and operational efficiency.

· Manage the regional budget, ensuring financial goals are met while maintaining the highest standards of customized care and client service.

Qualifications

· Proven executive track record in leading teams within the HNW insurance segment, with significant experience in crafting and delivering tailored insurance solutions for affluent clients.

· Strong strategic thinking and analytical skills, with the ability to translate complex client needs and market dynamics into actionable strategies that drive both client satisfaction and business growth.

· Exceptional communication and relationship-building skills, with a demonstrated ability to manage and grow relationships with ultra-high-net-worth clients, family offices, and other key stakeholders.

· Demonstrated success in leading high-performing teams, with a focus on professional development, mentorship, and driving a client-first culture.

· 10+ years of experience in the HNW insurance segment, with P&L responsibility and experience in managing complex client portfolios and budgets.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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