Transportation Claims Operations Lead
London, United Kingdom
003654
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
We are now seeking an individual who will thrive in this type of atmosphere. Our Global Risk Claims team are now looking to recruit a Transportation Claims Operations Lead to join our dynamic and expanding team.
The successful candidate will work closely with our Claims Advocates and senior management team. You will be expected to have prior experience of an operational role, have a strong understanding of claims practices, and bring analytical and problems solving skills to the fore.
Role Responsibilities
- You will be responsible for leading a team of Claim Support Associates who provide administrative claims support to our London based Transportation claims team.
- You will lead your team with enthusiasm, drawing on your experiences gained from working within a prior claims operational environment, to ensure that SLAs and KPI’s are met and appropriately managed.
- You will set development plans for the continued growth & development of the Associates within your team.
- You will provide technical oversight for submissions into the Claims Support team, and be the focal point for escalations, leading these through to prompt resolution.
- You will engage directly with members of our claims team (Aviation, Cargo, Fine Art & Specie and Marine), as well as build a network of contacts throughout the business, to provide the necessary support to resolve technical enquiries.
- Working with your peers and the Claims COO you will help to shape standardised and optimised processes which can be replicated across divisions helping to bring about positive and effective process change to improve & maximise claims servicing efficiencies.
- You will familiarise yourself with our available MI, interact with our MI teams, and be the lead in identifying additional MI capture, whilst working with the teams to design new data-led reporting functionality to enhance our claims service proposition.
- You will be responsible for the oversight and collation of the Transportation Claims teams’ SLAs & KPIs.
- You will represent Transportation claims at the Claims Operational Committee, providing feedback on operational performance, challenges & ongoing project work
Qualifications
- You will report to the Head of Transportation Claims, while also working closely with the Claims COO.
- Proven leadership skills
- Analytical and problem-solving expertise
- Excellent communication and interpersonal skills.
- Experience within a claims operational environment.
- Strong understanding of claims / London market claims processes & systems.
- Working towards ACII qualifications would be an advantage.
- Excellent use of standard Microsoft applications
- Familiarity of MS Visio & Power BI advantageous.
- London office presence 3+ days a week and/or as the business requires.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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