International Benefits Consultant
London, United Kingdom
003747
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The purpose of this role is to provide service delivery to clients across the International People Solutions practice. Responsible for leading our larger, complex, SME international benefits accounts, and working closely with our sales team on the onboarding of new clients and prospects.
Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems.
CLIENT FOCUS/MANAGEMENT
• Lead Lockton’s larger, more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services.
• Work closely with our sales team on the onboarding of new clients
• Understand the “why” (the reason) for the work being needed and delivered to a client.
• Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues.
CLIENT DELIVERY
• Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers.
• Own and coordinate membership changes, queries, and the tracking of invoices for clients.
• Produce drafts of meeting agendas and meeting minutes/actions.
• Responsible for a portfolio of SME clients, acting as the lead consultant managing all client activity.
• Support client-facing technology tools by adding new users and providing basic troubleshooting.
• Understand the client engagement and manage any budgets/other metrics through effective project tracking.
• Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.
MAKING EFFECTIVE CONNECTIONS
• Develop networks with the Lockton Global Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
• Form relationships with key international carriers to build knowledge and understanding of each proposition.
• Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time.
NEW BUSINESS
• Support with new business opportunities including RFP responses.
• Ownership for pricing and scoping of small-medium sized projects
• Upselling and cross-selling relevant lines of business where appropriate
MANAGING SELF & DEVELOPMENT
• Effective email management to keep on top of tasks and issues.
• Coordinate meetings, calls and other events including arranging the technology and structure.
• Lead internal calls and attend client calls where appropriate.
Qualifications
Desired skills & knowledge:
· Bachelor's degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of International Benefits
· Extensive experience in the insurance/employee benefits sector
· Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline
· Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint
· Strong client focus with the ability to develop positive relationships with team members and external contacts
· Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery
· Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment
· Excellent organizational skills and the ability to multi-task effectively
· Ability to solve problems and cope with challenges.
Further experience, skills, or knowledge
· Relevant corporate & client management experience
· Fluency or professional proficiency in a foreign language is often helpful
· Any other professional qualifications or training are also an advantage
Experience working or living abroad is helpful although not required.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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