Digital Delivery Manager
Dubai, Middle East / North Africa
003592
Digital Delivery Manager
Dubai, Middle East / North Africa
003592
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Business unit
Dubai
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Purpose of the role
As a Digital Delivery Manager, you will play a crucial role in executing the delivery of digital products and projects. You will be responsible for coordinating project timelines, managing resources, and ensuring successful delivery on time, within scope, and budget while working closely with Digital Product Owners to align delivery plans with their product roadmaps. You will ensure efficient execution of digital initiatives across Lockton MENA operations.
Your Responsibilities
Agile and Iterative Delivery
- Implement and manage Agile methodologies (e.g., Scrum, Kanban) to ensure iterative and efficient delivery.
- Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies
- Ensure that deliverables are produced on time and meet quality standards.
Project Management
- Create and maintain detailed project plans, scheduled, track milestones and deliverables for product releases and updates.
- Coordinate the planning and lead the execution, and delivery of digital projects and solutions.
- Collaborate with product owners and define project scope, goals, and deliverables.
- Develop and manage project timelines, budgets, and resources.
- Monitor and control project budgets, ensuring that costs are managed effectively.
- Support product owners and head of digital to develop and manage delivery pipeline of enhancements, improvement, and new products & solutions.
Risk Management
- Identify, assess, and mitigate risks that could impact project delivery.
- Develop contingency plans and escalate issues as necessary.
- Ensure compliance with relevant regulations and standards.
Team & Resource Management
- Collaborate with cross-functional teams including product owners, partners/ vendors, and business stakeholders to manage and allocate resources effectively and efficiently.
- Ensure effective communication and collaboration among team members.
- Identify resource needs and manage recruitment or allocation as necessary.
Quality Assurance and Process Improvement
- Ensure delivered products meet acceptance criteria defined by product owners and stakeholders.
- Implement testing and validation processes for digital products
- Implement and maintain delivery best practices and project management standards.
- Conduct retrospectives and capture lessons learned for continuous improvement.
Qualifications
Team & Resource Management
- Collaborate with cross-functional teams including product owners, partners/ vendors, and business stakeholders to manage and allocate resources effectively and efficiently.
- Ensure effective communication and collaboration among team members.
- Identify resource needs and manage recruitment or allocation as necessary.
- Quality Assurance and Process Improvement
- Ensure delivered products meet acceptance criteria defined by product owners and stakeholders.
- Implement testing and validation processes for digital products
- Implement and maintain delivery best practices and project management standards.
- Conduct retrospectives and capture lessons learned for continuous improvement.
Reporting and Stakeholder Management
- Act as the primary point of contact for stakeholders, including business, leadership, and external partners on product and solution
- Manage stakeholder expectations and ensure alignment on project goals and deliverables.
- Prepare and deliver periodic project reports summarizing delivery status, milestones achieved, and upcoming deliverables.
- Present project progress and performance metrics to organization top management on regular basis.
- Escalate critical issues, risks, and blockers to senior leadership with proposed resolution plans.
- Maintain executive dashboards and status reports for portfolio visibility at management level.
Required Qualifications
Experience
- Proven experience as a Digital Delivery Manager, Project Manager, or similar delivery role for 5-8 years.
- Demonstrated success in delivering digital projects on-time and on-budget.
- Experience coordinating with product owners and cross-functional teams.
Technical Skills
- Proficiency in project management tools (JIRA, Confluence, MS Project, other planning tools).
- Understanding of Agile and Scrum delivery methodologies.
- Basic knowledge of software development lifecycle and digital product delivery.
- Industry Knowledge
- 2-3 years of experience in insurance or financial services industry preferred.
- Understanding of digital product development processes.
Qualifications
- Undergraduate degree in Project management, Information Systems, or related field.
- PMP, Scrum Master, or equivalent project management certification.
Soft Skills
- Ability to work in dynamic and ever-changing priorities
- Strong organizational and time management skills.
- Excellent communication skills for coordinating between teams.
- Ability to manage multiple projects simultaneously.
- Problem-solving skills for addressing delivery challenges.
#LI-YK1
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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