Senior Consultant ( Global Benefits )
London, United Kingdom
003096
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The purpose of this role is to provide service delivery to clients across the People Solutions practice. Responsible for leading larger accounts and providing client services for an assigned book of global employee benefits business.
This role has a focus on effectively delivering to clients, managing workload effectively, being a role model to the wider team and developing other members of the team to add value – including making connections across the business and accessing resources to solve problems.
Key Responsibilities
CLIENT FOCUS/MANAGEMENT
- Lead medium and larger accounts, build & foster client relationships and manage the service delivery to other clients including the client relationship and deliverables/materials across the range of global benefit propositions and services.
- Understand the “why” (the reason) for the work being needed and delivered to a client and have multiple “tools” available to solve client issues.
- Actively manage the client portfolio including evidence of client management planning.
- Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues.
CLIENT DELIVERY
- Consider and deliver idea suggestions and/or updates to clients.
- Use and interpret client data to tell a story for a client.
- Implement best practices across the team and implement/embed processes where appropriate.
- Accountable for monitoring the scope, budget, and other metrics through effective project tracking.
- Accountable for the client team adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails.
MAKING EFFECTIVE CONNECTIONS
- Develop networks with the Lockton Global Partner offices, peers and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
- Proactively liaise with local Lockton Global offices and partners as needed to resolve any issues.
NEW BUSINESS
- Actively seek and support new business opportunities including RFP responses.
- Ownership for pricing and scoping of small and mid-sized projects.
- Take new ideas and complete the required contracting/Statement of Works or equivalent to have agreement on the scope and fees.
- Ensure that the client database holds up to date / relevant information for all designated clients.
Qualifications
Desired skills & knowledge:
- Strong experience in a role which reflects the skills and client management experience which will be transferred to the world of Global Benefits
- Excellent communication skills – both written and verbal
- Proactive and commercial approach to clients
- People or team management (where applicable)
- Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline
- Strong client & commercial track record
Further experience, skills, or knowledge
- Fluency or professional proficiency in a foreign language is often helpful
- Any other professional qualifications or training are also an advantage
- Experience working or living abroad is helpful although not required.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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