IBA Team Manager – Bureau
London, United Kingdom
003174
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
About the role
An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team – who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.
This is an excellent role for someone with an interest in finance and a keen eye for detail to join a dynamic and growing business. The successful candidate will demonstrate a high degree of accuracy and initiative and will be an excellent communicator who builds positive and successful relationships with stakeholders.
Based in our London office, you will benefit from the support of a longstanding professional team to support this next stage in your career and professional development.
Key responsibilities of the role
Line management for bureau team in London and Brighton by:
- Working with IBA Managers and Senior Manager to support the day-to-day management of the iBA bureau team functions.
- Leadership of a group of associates focused on a specific book of Lockton business.
- Monitor KPI’s/SLA’s as agreed by the business and provide support to the team to meet these performance requirements.
- Perform regular monthly 1:1’s with the team members and annual appraisal.
- Act as point of technical escalation within the team and wider IBA function.
- Act as an approver for payment requests, ensuring all payment request packages meet financial control standards.
- Coach and develop team members to provide them with relevant skills to undertake their assigned tasks and to allow them to develop professionally.
- Review reporting of bureau management dashboards, financial data, perform root cause analysis of any issues and liaise internally with the business where necessary.
- Act as liaison for our clients or insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
- Dealing with credit control requests from insurers and providing responses on settlement.
- As required, involvement and management oversight in the review and testing of internal processes and systems. This will include keeping up to date with market changes and assisting with testing for the Blueprint 2 London market changes, Brokersure, A4B and Sector systems.
Qualifications
Candidate requirements:
- Finance or IBA background.
- A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
Preferably a background and understanding of London Market trading platforms.
- A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.
- Previous line management and works well as part of a team in support of other team colleagues.
- Ability to achieve set individual and team goals and objectives.
- Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers, and other third-party providers representing Lockton in the highest professional manner.
- Good numerical ability and an analytical mindset. Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
- Analytical and problem-solving skills, including research and investigation.
- Good organisational skills, ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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