IBA - Carrier Performance Service Manager
, United Kingdom
003178
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
This is an excellent role for someone with an interest in finance and a keen eye for detail to join a dynamic and growing business. The successful candidate will demonstrate a high degree of accuracy and initiative and will be an excellent communicator who builds positive and successful relationships with stakeholders.
Based in our London office, you will benefit from the support of a longstanding professional team to support this next stage in your career and professional development.
Key responsibilities of the role
- Work with the IBA Managers and Senior Managers to support the interface between IBA carrier teams and a portfolio of client facing broking businesses and insurers.
- Ensuring insurers receive optimal levels of service.
- Act as point of insurer technical escalation within the IBA carrier teams and wider IBA function, constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
- Develop, and monitor KPI’s/SLA’s as agreed by the business and provide support to the team to meet these performance requirements.
- Producing regular reports to management on key targets, projects, and insurer issues.
- Escalating issues from IBA that belong in the business units or in technical teams to ensure prompt resolution.
- Coordinate credit control requests from insurers and providing responses on settlement.
- Coordinate and support IBA carrier teams and managers with premium query resolution, business and insurer performance review meetings, and tracking actions to timely resolution.
- Support IBA carrier managers with provision of escalated issues, training gap analysis, and constructive carrier meeting feedback to complete regular monthly 1:1’s with their team members and annual appraisal.
Qualifications
Candidate requirements:
- Finance or IBA background.
- Good understanding of and experience of insurance broking accounts
- A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.
- Works well as part of a team.
- Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers, and other third-party providers representing Lockton in the highest professional manner.
- Good numerical ability and an analytical mindset.
- Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
- A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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