Client Service Advocate
London, United Kingdom
003200
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies – delivered by people empowered to do what’s right for clients. Our success has seen the business grow to a headcount of more than 400 associates globally across 17 locations.
We’re the reinsurance business of Lockton Companies, the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflicts of interest between organisational goals and our clients’ needs.
We are now seeking individuals who will thrive in this type of atmosphere and, in line with the expanding Treaty portfolio, we are now looking to recruit a Reinsurance Client Service Advocate to join our growing team.
Role Responsibilities:
This is a multi-disciplined technical processing role within Lockton Re, incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims
Processing
- Multi-disciplined technical processing, incorporating Premium, Pro rata and Excess of loss claims
- Experience covering all classes of business,
- Converse with clients and carriers on a technical level
- Candidates need to be able to work independently, managing priorities and supporting team colleagues to ensure customer satisfaction
- Excellent technical knowledge of the Lloyd’s and or Company Reinsurance market
- Actively builds relationships with team, internal and external clients
- Identify client’s individual requirements and work alongside them to achieve the best possible outcomes
- Participate in client and reinsurer meetings as required
Broker Support
- Debroke
- Risk sign down
- Prepare and maintain account statistics
- Provide support in the overall servicing of the client’s account and retention of business
- Use Electronic methods throughout full process
Excess of Loss Claims
- Negotiate claims from initial notice, through to the settlement and closure of claims.
- Experience to cover complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep.
- Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
- Letter of Credit, a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.
Qualifications
Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position and be able to evidence experience in the following role requirements:
- Competent in processing all risks types, proportional, excess of loss premiums and claims
- Advantage for candidate who have experience of Salesforce and Open TWINS
- Reinsurance Claims experience and understanding is a must have
- Experience with dealing with large corporate clients would be advantageous
- Ability to build and maintain good business relationships with clients, Insurers and Associates.
- Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
- Demonstrated understanding of management concepts, systems and quality assurance.
- Essential in-depth knowledge of IMR, CLASS, ECF, LORS
- Knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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