Operations Lead - ProExec
London, United Kingdom
003859
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
An excellent opportunity has arisen for an experienced insurance operations professional to join our Specialty business unit, leading day to day commercial operations for our Professional and Executive Risk (ProExec) team.
Lockton ProExec offers clients strategic partnership that understand their business needs, actively manages risks, and empowers clients to foresee challenges and seize opportunities. We deliver tailored coverage for clients’ professional, executive, financial and cyber risks.
Role Purpose:
Support the Chief Operating Officer in delivering the operational strategy for the ProExec division, maximising efficiencies, contributing to the division growth agenda through, and supporting the implementation of changes and improvements.
Key Responsibilities:
- Managing operational KPIs and KPI reporting (debiting performance, contract certainty, cover performance, DCS)
- Managing the relationship with processing teams (TSG) – ensuring effective handover, minimising rejections
- Attending to IBA credit control and bad debt meetings, escalation point for issues and query management
- Being the first point of call for broking teams escalating issues with service
- Leading in creating client onboarding plans for their areas
- Managing contract wordings clauses and London market requirements – use of artificial contract builder by broking teams
- Leading on Insurance Premium Tax issues
- Completing exception reporting – including not renewed, PPW and NOC oversight
- Dealing with account opening issues and sign off
- Dealing with premium finance
Qualifications
- Proven experience in managing insurance operations
- Strong understanding of the end-to-end insurance lifecycle (placement, binding, invoicing, premium processing, claims interface)
- Excellent stakeholder management and communication skills — able to collaborate effectively across broking, finance, and operations teams
- Demonstrated ability to analyse performance data and produce meaningful operational reports
- Proven problem-solving skills with the ability to identify process inefficiencies and implement improvements
- Detailed knowledge of regulatory and compliance requirements relevant to insurance operations (FCA, Lloyd’s, GDPR)
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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