Role Purpose

Reporting to the CEO, the Business Operations Manager plays a central role in supporting the CEO, Executive Committee, and UK Branch manager in driving operational excellence and ensuring that LEBL’s strategic and organisational goals are achieved. This role requires high‑quality   operational management across various areas including financial oversight, compliance alignment, people processes and office management. The position also contributes to the development of, and is responsible for, the implementation of policies at both Head Office and Branch level.

About the Role

The responsibilities include, but are not limited to, the following:

1. Leadership & Organisational Alignment
Understand, promote, and champion the Lockton culture in line with the organisation’s Philosophies.
Support the CEO and senior management in ensuring that Lockton’s Policies and Procedures are clearly understood and effectively implemented.

2. Financial & Operational Management
Lead the annual budgeting process efficiently and in a timely manner.
Monitor financial performance and forecasts against budget and work with leadership to address variances with appropriate action plans.
Oversee revenue tracking and provide financial analysis to support n informed decision‑making.
Coordinate Internal and External Audit activities.
Carry out and report monthly QAFAs (Quality Assurance File Audits) in conjunction with the Compliance Officer.

3. Compliance, Governance & Risk
Work closely with the Compliance Officer to ensure understanding and alignment with relevant regulatory landscape.
Ensure that Lockton Group Policies and Procedures, and the Compliance
Framework are properly implemented and maintained.
Liaise with the UK Branch Manager and provide support to ensure the control framework is in place.
Support coordination and oversight of outsourcing agreements.
Oversee completion of NDAs, due diligence forms, and supplier KYC requirements as they arise.

4. Operational Coordination
Collaborate with the Lockton Shared Service function   to ensure intra‑company agreements are aligned with corporate objectives and fit for purpose.

5. People, HR Support & Leadership Oversight
Work closely with the CEO and HR Business Partner to support HR initiatives, controls, and Associate development.
Provide effective oversight and training of training of relevant teams including line management.
Assist senior management in identifying developmental needs and supporting appropriate learning pathways.

6. Office & Workplace Management
Oversee office facilities, utilities, telecommunications, and general workplace infrastructure.
Ensure compliance with health and safety procedures and workplace standards.

About You — Knowledge & Expertise

• Excellent interpersonal skills with the ability to build and maintain strong relationships with stakeholders and Associates.
• Strong understanding of internal company functions and the ability to navigate relevant support functions effectively.
• Effective delegation, time management, and prioritisation skills.
• Commitment to personal and team performance to the highest standards.
• Ability to compile, analyse, and interpret financial data to support decision‑making.
• Strong problem‑solving skills, including handling complex or unusual issues and developing actionable solutions in partnership with senior leadership.
• Competence in developing and implementing internal controls and procedures to support operational excellence and client satisfaction.
• High attention to detail with strong analytical capabilities.
• Ability to prepare high‑quality reports on a monthly or ad‑hoc basis.
• Proficiency in Microsoft Office (Word, Excel, Outlook), including intermediate spreadsheet/database skills.
• Willingness to continue learning through formal and informal development opportunities.
• Knowledge of commercial insurance products and London market insurance processes will be considered an asset.

Salary & Benefits

• Competitive salary and bonus.
• Car allowance.
• Agile working policy.
• Statutory holidays plus one additional day for your birthday (to be taken within one week either side).
• Additional benefits including Private Medical Insurance and Life Cover.