Motor Claims Technician
Belfast, Ireland
004000
Motor Claims Technician
Belfast, Ireland
004000
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Business unit
Belfast
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
- Manage claims from first notification to final settlement, liaising effectively with clients, insurers, loss adjusters, and other relevant parties.
- Provide clear and accurate advice on policy coverage, claims strategy, and the documentation required to progress claims efficiently.
- Negotiate with insurers to achieve the most favourable and cost-effective outcomes for clients.
- Agree and monitor claims reserves, ensuring they are realistic, accurate, and regularly reviewed.
- Ensure key and major claims are escalated appropriately, recorded on the Key Claims Register, and managed in line with Lockton standards.
- Understand and apply the correct claims notification, investigation, and settlement procedures across relevant classes of insurance.
- Maintain accurate and up-to-date claims records on internal systems, including diary management for outstanding actions.
- Attend internal and external meetings as required, contributing professional insight and claims updates.
- Report major or sensitive claims to the responsible Account Executive in a timely manner.#
- Understand client insurance programmes, service plans, and any bespoke claims handling arrangements, documenting these clearly for internal use.
- Undertake specific tasks and projects as directed by management, ensuring agreed timescales are met.
- Work collaboratively
Qualifications
Experience & Technical Knowledge
- Min 2 years’ experience in a claims handling role, ideally with a strong focus on Motor Claims.
- An understanding of the key classes of insurance relevant to the role.
- Working knowledge of insurance policy coverage, claims processes, and reserving principles.
- Understanding of general legal principles relating to insurance and claims handling.
- Ability to prepare, interpret, and analyse claims data, including claims trends, triangulations, deductibles, and cover variations.
Skills & Attributes
- Strong communication skills, with the ability to engage professionally and clearly with clients, insurers, and internal stakeholders.
- Excellent organisational skills, with the ability to manage time, prioritise workload, and meet deadlines without compromising quality.
- Analytical and problem-solving skills, including research and investigation capabilities.
- A proactive approach, demonstrating sound judgement on when to work independently and when to involve appropriate colleagues.
- Commitment to ongoing professional development through both formal and informal learning.
- Good working knowledge of internal systems and an ability to effectively source and utilise wider Lockton resources.
- A collaborative team player who supports colleagues and contributes positively to the team environment.
Why Join Lockton?
- A global brokerage with a strong and growing presence in Belfast
- Opportunity to handle a varied and engaging claims portfolio
- Supportive, knowledgeable claims team with clear development pathways
- Ongoing training and professional development opportunities
- Exposure to complex claims and high-quality clients
- A culture that values expertise, integrity, and long-term career progression
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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