Tech Bar Engineer
London, United Kingdom
004002
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Job type
Experienced Professional
Workplace
In Office
Your Responsibilities
Are you passionate about technology and love helping people? We’re looking for a proactive and customer-focused Tech Bar Engineer to join our UK Technology team.
This is a fast-paced, hands-on role where you’ll be at the heart of our walk-up Tech Bar service—supporting associates face-to-face, solving problems in real time, and delivering an outstanding IT support experience.
What You’ll Be Doing
- Acting as the first point of contact for walk-up IT support queries
- Diagnosing and resolving common technical issues on the spot (first-time fixes)
- Triaging and escalating more complex issues where needed
- Logging incidents and service requests accurately in the ITSM system
- Delivering a high level of customer service with a friendly, professional approach
- Guiding associates on basic troubleshooting and IT best practices
- Keeping the Tech Bar environment organised, efficient, and welcoming
Qualifications
You must be friendly and approachable and have a collaborative mindset. You should also have the following skills and experience:
• Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms
• Experience in a 1st line support or service desk environment
• Excellent customer service and communication skills, both verbal and written
• Ability to work independently and manage multiple walk-up queries
• Good problem solving and troubleshooting skills
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus
• ITIL Foundation certification is desirable but not essential
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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