Senior Client Services Advocate
London, United Kingdom
0040978
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton Re is seeking an experienced Senior Client Services Advocate to join our Client Partnership Services team, supporting the Global Specialties division.
We are looking for an experienced Senior Client Services Advocate to join our Global Specialties team within Client Partnership Services, supporting a portfolio of complex Marine & Energy Treaty reinsurance business.
This is a senior technical position that combines specialist processing expertise with mentorship and exceptional client service. Acting as a key referral point for less experienced colleagues, you will work alongside another Senior Client Service Advocate to support the development of the wider team while ensuring the delivery of a first-class service to clients and trading partners.
The role is based in our London office on a hybrid basis, with a minimum of 3 days per week in the office and 4 days per week during the initial training and onboarding period.
The Role
As a Senior Client Service Advocate, you will play a key role in delivering efficient, accurate and responsive support across premium and claims processing, broker support and IBA activities.
Working closely with brokers, clients and reinsurers, you will process a complex portfolio of Marine & Energy Treaty business while ensuring a high standard of service and technical accuracy throughout the transaction lifecycle.
Key Responsibilities
- Manage end-to-end technical processing activities across proportional and excess of loss business.
- Support Marine & Energy Treaty accounts across complex reinsurance programmes.
- Process premiums, pro-rata settlements and claims transactions accurately and efficiently.
- Negotiate and manage claims through to settlement and closure.
- Prepare and issue client and market documentation.
- Liaise with brokers, clients and reinsurers on technical processing matters.
- Maintain account statistics and support portfolio reporting activities.
- Manage cash allocations, client statements and aged debt activities.
- Build strong relationships with clients, carriers and internal stakeholders.
- Provide guidance and support to less experienced colleagues, acting as a trusted technical referral point.
- Support the wider team's success by championing best practice, quality and service excellence.
Qualifications
We're looking for an experienced reinsurance professional who can bring both strong technical expertise and leadership capability to the team.
You will have:
- Proven experience handling complex Treaty reinsurance business
- Strong Marine & Energy processing experience
Experience managing proportional and excess of loss premiums and claims - Excellent technical knowledge of London Market systems, including IMR, CLASS, ECF and LORS
- Previous experience of Open TWINS, which would be highly advantageous
- Strong Excel skills and the ability to analyse and maintain account and portfolio data
- The ability to build and maintain excellent business relationships with colleagues, clients, reinsurers and other market partners
- Proven problem-solving skills, including the ability to resolve complex or unusual technical issues and implement practical solutions
- Experience actively building relationships with team members, internal stakeholders and external clients
- Excellent organisational skills with the ability to manage competing priorities and deadlines
- Strong communication skills and a collaborative approach to supporting colleagues and delivering outstanding client service
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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