IBA Operations Manager
Brighton, United Kingdom
004137
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Working within our IBA function in Brighton, we are looking for an experienced IBA Operations Manager to provide operational leadership across key IBA activities, ensuring robust controls, clear accountability, and high service standards.
You will work closely with the IBA Head of Service and wider business, and will play a key role in developing a high-performing, well-controlled and scalable IBA operation, driving improvements through people, process, technology, and effective performance management.
Key responsibilities of the role
•Responsibility and oversight of the Client Money Reconciliation team
•Maintain robust controls across client money, reconciliations, cash allocation, funding, and insurer settlements.
•Ensure compliance with relevant FCA CASS requirements, internal policies, and control frameworks.
•Identify root causes of operational issues and implement sustainable solutions.
•Improve and standardise processes, reducing manual activity and increasing efficiency.
•Work with Technology and business stakeholders to support automation, system enhancements, and operational change.
•Coordinate audit activities and ensure timely completion of follow-up actions
•Promote a culture of ownership, continuous improvement, and high performance.
Qualifications
You should have the following experience:
•Broad IBA experience and understanding of the operational, regulatory and control environment.
•Established track record in operational leadership and people management.
•Good working knowledge of key IBA processes, including reconciliations, cash allocation, funding and insurer settlements.
•Effective oversight of KPIs, SLAs and operational performance.
•Demonstrable success in driving process improvement, operational change and continuous improvement.
•Ability to deliver scalable, efficient and commercially effective solutions.
•Relevant accounting or insurance qualifications
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton

August 28, 2026

July 17, 2026

March 10, 2026

February 3, 2026