Marine - Account Handler
London, United Kingdom
004160
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
- Act as a primary point of contact for clients, managing day-to-day enquiries and correspondence.
- Build and maintain strong client relationships through proactive communication and service excellence.
- Manage straightforward policy renewals and placements and support more complex renewals and placements as required.
- Build and maintain effective relationships with insurers, underwriters, MGAs, Lloyd's syndicates and international markets.
- Produce market submissions, renewal reports, and supporting statistics to facilitate successful placements.
- Support renewal planning and placement strategy development.
- Prepare and issue quotations, endorsements and renewal documentation accurately and within agreed service standards.
- Produce and maintain Market Reform Contracts (MRCs) for both renewal and new business placements.
- Ensure all documentation is completed accurately and right first time.
- Maintain service and compliance KPI standards and contribute to continuous improvement initiatives.
- Effectively manage assigned workloads and renewal pipelines.
- Take ownership of credit control for allocated accounts, proactively pursuing outstanding premiums and minimising bad debt.
- Utilise key broking systems and Microsoft office applications
- Assist with training colleagues on systems and best practices where appropriate.
- Ensure all activities comply with FCA requirements, company policies and internal governance procedures.
- Support successful QA and QAFA review outcomes through accurate record keeping and documentation standards.
- Contribute positively to team culture and foster collaborative working relationships.
- Participate actively in team meetings, sharing ideas and identifying opportunities for improvement.
Qualifications
- Experience in marine insurance broking, account handling or client servicing.
- Working knowledge of marine insurance products and coverages.
- Strong attention to detail and commitment to documentation accuracy.
- Experience producing insurance documentation, endorsements and renewals.
- Strong organisational and workload management skills.
- Excellent communication and relationship-building skills.
- Ability to work effectively with clients, insurers and internal stakeholders.
- Understanding of compliance and regulatory requirements within insurance.
- Experience working with Lloyd's and London Market placements.
- Understanding of MRC preparation and policy wording construction.
- Experience supporting complex renewals and placement strategies.
- Knowledge of sanctions compliance and international marine insurance requirements.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton
April 20, 2023
April 20, 2023
April 20, 2023
May 8, 2023