Communications & content

·       Write, edit and develop clear, compelling communications across employee benefits, pensions, reward, wellbeing and related People Solutions topics

·       Translate complex or technical information into accessible, engaging content for different employee audiences

·       Develop communications across a range of channels, including campaigns, guides, emails, presentations, toolkits, FAQs and digital communications

·       Apply strong editorial judgement to messaging, structure, tone of voice and calls to action

·       Maintain consistently high standards of accuracy, quality and attention to detail

Design & visual communication

·       Turn communications briefs and ideas into professional, visually engaging outputs

·       Apply strong design judgement to hierarchy, layout, imagery, accessibility and the overall employee experience

·       Create and edit communications directly rather than relying on a separate creative resource for every requirement

·       Design and build engaging digital communications using web-based design and content programmes (such as Canva and Foleon), including e-newsletters, interactive guides, microsites, infographics and social-style assets

·       Use web-based platforms and content management tools (such as SharePoint, intranets, benefits portals and email newsletter tools) to publish, update and maintain communications

·       Work collaboratively with creative colleagues where more specialist design support is appropriate

·       Keep up to date with emerging design tools and digital trends, including AI-enabled design, to improve the quality, speed and impact of communications

Project ownership & delivery

·       Take responsibility for communications projects from initial brief through development, stakeholder review, amends and final delivery

·       Manage multiple projects and deadlines simultaneously, maintaining clear visibility of priorities, dependencies and next steps

·       Coordinate feedback from clients, consultants and subject-matter experts to keep projects moving efficiently

·       Take ownership for the quality of the final output rather than simply completing individual production tasks

·       Identify delivery risks early and work constructively with stakeholders to resolve them

Client & stakeholder engagement

·       Build trusted relationships with colleagues and clients

·       Present communications recommendations, concepts and finished work confidently to stakeholders

·       Ask thoughtful questions that help uncover the wider client need rather than simply responding to the requested deliverable

·       Participate in client discovery conversations and workshops, increasingly taking responsibility for defined elements of client engagement

·       Collaborate effectively across the wider People Solutions business to connect communications with broader client priorities

·       Experience in employee or internal communications, ideally across employee benefits, pensions, reward, wellbeing or insurance

·       Excellent writing and editing skills, with the ability to translate complex or technical information into clear, engaging content

·       Strong design judgement across hierarchy, layout, imagery and accessibility, with the ability to create and edit communications directly

·       Demonstrable design capability

·       Experience of creating and managing content on web-based platforms, such as SharePoint, intranets, or microsites

·       Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel

·       Ability to own projects from brief to delivery and manage multiple deadlines simultaneously

·       High standards of accuracy, quality and attention to detail

·       Confidence presenting recommendations, concepts and finished work to stakeholders

·       Proven track record of effective stakeholder management

·       Strong interpersonal skills and the ability to work collaboratively

·       Curiosity about the challenge behind the brief, and the ambition to develop strategic communications and client consultancy capability