Account Executive -People Solutions (Employee Benefits)
Pembroke Pines, Florida, United States of America
Client Services
240129
Account Executive -People Solutions (Employee Benefits)
Pembroke Pines, Florida, United States of America
Client Services
240129
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Southeast Series
Schedule
Full-time
Job type
Standard
Workplace
In Office
Your Responsibilities
The Account Executive is the strategic leader of the client management team. With an advanced/expert level in supporting the client's benefits strategy for multiple levels of complexity, funding strategies, and needs. This person works closely with each client to develop and drive a benefits strategy aligned with organizational goals and objectives. The Account Executive supports the client in developing a measurement strategy to monitor the success of the programs implemented and recommends modifications as appropriate. A trusted advisor who is responsive and receptive to client needs, the Account Executive provides innovative solutions and industry best deliverables. The Account Executive provides leadership, direction, coaching and mentorship to the Account Managers and Account Analyst on the service team.
- Responsible for overall client satisfaction, client relationship and client retention.
- Engages and resolves highly escalated client service matters.
- Defines annual service calendar activities.
- Drives strategy planning process with client.
- Evaluates utilization data and financial health of client to make recommendations for pre-renewal and stewardship planning.
- Has a sound understanding of market innovation and disruptors and the impact it could have on a client.
- Defines communications strategy for annual plan year communications.
- Is also responsible for assisting a client in the development of a long-term communication campaign aimed at increasing employee engagement that supports the client's overall objectives.
- Monitors account expenses and insures that billing and invoicing is up to date.
- Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.
- In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing.
- Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary),presents recommendation to the clients, and documents client acceptance of renewal strategy.
- Resolves escalated renewal issues.
- Support new carrier relationships and act as an escalation point for issues during renewal implementation
- Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation
- Establish key reporting metrics for each client and coordinate with client service team to deliver reporting.
- Provide a summary overview to client with key highlights to reporting and provides expert guidance and consultation in this area.
Qualifications
- 6+ years experience in Client Services in Employee Benefits consulting including servicing and placement of coverage.
- Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
- Current Life/Health insurance license or the ability to obtain immediately
- Advanced knowledge of group benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability)
- Advanced knowledge of different financial arrangements and products available to clients (e.g., fully insured, minimum premium, ASO) with advanced knowledge around self -insured funding arrangement and concepts.
- Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
- Intermediate/Advanced negotiation skills related to marketing and placement of insurance products.
- A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
- Expert knowledge of federal and state legislation and legal issues related to the insurance industry
- Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making
- Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
- Executive presence and presentation skills, ability to influence at executive levels
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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