Account Manager

Pittsburgh, Pennsylvania, United States of America

Client Services

2401T9

Apply now

Account Manager

Pittsburgh, Pennsylvania, United States of America

Client Services

2401T9

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.

A few of the reasons Associates love working at Lockton include:

Opportunities for growth and advancement, including paid training and professional development
12-week paid parental leave
A huge emphasis on community involvement
Frequent athletic and wellness events
Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!

Secondary locations

Chicago, Cleveland

Business unit

Midwest Series

Schedule

Full-time

Job type

Standard

Workplace

Hybrid

Your Responsibilities

Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employee Benefits Practice to new heights in the marketplace. As an Account Manager, you will be responsible for the servicing and marketing needs of Lockton clients. Services designated book of business as relating to marketing, claims, and administration.

Responsible for routine service which includes the preparation of: monthly experience reporting, standard mid-year analysis, development and execution of service schedule, standard annual management report.
Meet with clients alone or in conjunction with Account Executive (AE) or Unit Manager according to standardized client meeting schedule and as needed.
Coordinate client mid-year/renewals by the following:

- Ensure complete execution of mid-year/renewal checklist.

- Prepare renewal report for AE/Unit Manager review.

- Preparation of employee communication materials as needed.

- Schedule and conduct employee meetings when necessary.

Conduct all marketing efforts as assigned by unit, which includes:

- Ensure complete execution of marketing checklist.

- Development of Request for Proposal (RFP).

- Coordinate vendor responses and follow-up. Analysis and comparison of proposals.

- Preparation of client report with recommendation for AE/Unit Manager review.

Handle new carrier and plan implementation and transition.

- Ensure complete execution of implementation checklist.

- Preparation of implementations schedule.

- Coordinate preparation and delivery of employee communication materials utilizing carrier and client information.

- Schedule and participate in enrollment meetings.

Review of all agreements and/or documents (employee booklets, carrier contracts, etc.).
Review annual commission/fee reconciliation and prepare reporting for AE/Unit Manager.
Practice proactive follow-up on all outstanding issues by communicating status of each to the AE/Unit Manager.
Prepare monthly service reports by the 10th of the month, including appropriate distribution.
Work with internal teams to assist clients with compliance issues.
Participate in training/mentoring to junior associates.
Attend internal meetings/education programs.

Qualifications

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically three to seven years of Client services experience is required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States

#LI-Hybrid

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

Similar Vacancies

View all

Life at Lockton

December 17, 2024

Making a difference:...

Graham Turville-Ince's commitment to the Cerebral Palsy Alliance (CPA) is more than a passion - it's a mission to create meaningful change. His dedication began at CPA's Randwick Race Day, where he met a 6-year-old girl whose life was transformed by early intervention programs. "Her progress was remarkable, and seeing her parents' strength, especially with a second child also affected by cerebral palsy, left a lasting impression," Graham shared. This experience fueled his ongoing involvement. From volunteering at CPA's headquarters in Sydney to raising over $6,000 through the STEPtember challenge, where he took over one million steps to support the cause, Graham continues to raise funds and awareness for CPA. He also works to inspire others, whether colleagues or clients, to join in advocating for CPA's mission. Graham's efforts were recently recognised with Lockton's prestigious Community Impact Award. Funded by the Lockton family, this honour celebrates Associates making a difference in their communities through volunteering and philanthropy. The award includes a USD 25,000 donation for the recipient's charity of choice, which Graham directed to CPA. "Presenting that cheque, knowing the impact it will make, was an unforgettable moment," he said. "I felt genuinely humbled. It's incredible to be recognised alongside many passionate and impactful colleagues." The donation will go to providing vital therapy, respite services and a number of other programs for people living with cerebral palsy and their families. Lockton's caring culture played a critical role in Graham's ability to support CPA, allowing him to lead by example at work and in the community. "Lockton doesn't just support my passion- it enables it," he reflected. "From hands-on charity days to backing vetted causes, the encouragement from my team is invaluable." Looking ahead, Graham is determined to expand his advocacy efforts for CPA. He's working on transitioning fundraising events from his previous involvement with Oxfam to CPA and aims to inspire his professional network to support this vital cause. "Collaboration is key, whether it's colleagues, clients, or other organisations," he said. Graham remains focused on expanding CPA's impact, inspiring action within his networks, and driving lasting change. "When we work together, the possibilities for transformation are endless," he shared.

Life at Lockton Article Header_Kate Coppinger

December 16, 2024

My career, my story:...

From intern to consultant, Kate Coppinger's career at Lockton reflects the power of curiosity, hard work, and mentorship. She began her journey as a Marketing and Operations Intern with the Producer Lifecycle team in Kansas City during the summer of 2022. She found a pivotal mentor in Julie Gibson, now Lockton's Chief Marketing Officer, who guided her through her early career decisions. Her journey led her to Chicago, where she explored client-facing roles and now thrives as an Operations Consultant with the Midwest Growth and Operations team. "Lockton's commitment to developing Associates and empowering their success is unmatched," Kate shared. "At Lockton, you can truly carve out your career path." Learn more about her journey and the lessons she's learned along the way in her own words. --- Can you share your journey from a Marketing Intern to a full-time Associate at Lockton? Once I realized that I wanted to continue my career full-time at Lockton, I began having conversations with various Associates and leaders in the Kansas City and Chicago offices. I wanted to learn more about each of the different early career opportunities in People Solutions and Risk Solutions and evaluate what would best fit me. I also wanted to investigate if the same Lockton culture in Kansas City was present in Chicago. I decided to travel to the Chicago office to see if it was the right fit for me and meet with a few Associates. There, I met the president of the office and a former People Solutions intern turned Account Executive. By the end of the day, I could see myself thriving in Chicago with Lockton. All my conversations with Lockton Associates were paramount to my decision to continue at Lockton. They were a testament to Lockton's commitment to the development of Associates and the opportunity for personal and professional growth. What lessons have you learned as you've transitioned through different roles at Lockton? Lockton is a dynamic organization open to cross-functional promotions and transitions. I am a direct example of this, and I have seen many others go on their own journey here. I have learned the importance of openly sharing my interests and passions with my managers. I would not be in my role now if I didn't speak up. At Lockton, you can create your own career path that supports your passions – you are not stuck in one specialty or department forever.” Hard work pays off. Lockton appreciates drive and work ethic. Associates are recognized and rewarded accordingly. Lockton values those who are involved not only in the market and within our organization but also in our communities. Lastly, and arguably most importantly, I have learned to be a student of business. Staying curious, asking questions, and understanding the 'why?' have all helped me progress in my career. Being a student of business is to be a lifelong learner. What sets Lockton apart from other organizations? Lockton is a flat organization. There are no barriers to accessing leadership or managers. In fact, leadership is more than willing to connect individually with Associates to understand how they can improve their lives and responsibilities. At Lockton, Associates truly are our most valuable asset. What has been your "Lockton Moment" — a time when you knew Lockton was the right place for you? I knew Lockton was right for me during my time as an intern. I felt welcomed by Associates and even global leaders who were invested in my success. Every person I met cheered me on and dedicated themselves to helping me learn. I felt energized to make an impact, lead my peers, and grow professionally and technically as much as possible. My "Lockton Moment" came over time as I experienced firsthand the caring culture and genuine investment in my success. An example of this is when the global leadership team made time to attend our intern presentation in person. I was provided impactful feedback, along with encouragement and advice for my future career. This made a lasting impact on me because I felt appreciated and that my contributions mattered. I left my summer internship knowing if I pursued a full-time career with Lockton, I would be valued, supported, and empowered. How would you describe Lockton's culture to someone unfamiliar with it? Lockton's caring culture makes showing up to work every day so easy. On day one, I met and fostered lifelong friendships, not just coworkers. Our leaders genuinely care about the well-being and advancement of Associates. By being a privately held organization, our leaders have the flexibility and control to make business decisions that best support our three stakeholders: our Clients, our Associates, and our Communities. Lockton is an organization that rewards high-quality performance and supports Associates with proper learning and development to be successful.

November 1, 2024

Making an impact: Ra...

The Community Impact Award, funded by the Lockton family, honors Associates who go above and beyond to improve their communities through volunteering and philanthropy. This recognition enables each award recipient to direct a $25,000 donation to a charity of their choice, provided by the Lockton family. This year, both Rae Lynn Zachary and Shannan Smith were celebrated for their work with the Leukemia & Lymphoma Society (LLS), an organization dedicated to fighting blood cancers and improving the lives of patients and their families. Since 2011, Rae Lynn has been a dedicated participant in LLS’s fundraising walks, organizing teams in Lockton’s San Francisco office before transitioning to individual efforts. To date, she’s raised more than $37,000 personally, with an additional $33,000 from team contributions. Her involvement stems from personal loss: “I first became involved after my uncle passed away from leukemia in 2009,” she shares. “But it really became personal when a colleague’s infant son was diagnosed with the disease. Seeing him survive after months of treatment gave me a reason to keep going. Since then, I’ve lost two more family members and a friend to leukemia. That’s what drives me to keep walking and fundraising year after year.” For Shannan, supporting LLS began as a way to rally around a family friend diagnosed with acute lymphocytic leukemia (ALL) in 2014. To raise awareness, she organized the first "Lemonade for Leukemia" stand within her neighborhood, raising $415 in one weekend and turning the event into an annual summer tradition. “We then walk in the Light the Night event each September,” Shannan adds. “This cause became even more personal this year when a cousin was diagnosed and recently underwent a transplant. I’m hopeful that she, too, will be able to look back one day and see all the progress the LLS has made.” Both Rae Lynn and Shannan share a commitment to instilling the value of community service in their families, hoping to inspire the next generation to carry on their legacy. For Rae Lynn, involvement in LLS is a lasting commitment she hopes to carry into retirement. Shannan, inspired by her role as a mother and leader, aims to pass down her passion for service to her three daughters, saying, “I want them to understand the importance of giving back to those in need when you have the means to do so.” By demonstrating compassion and resilience through their work, both women have become role models within Lockton, their families and communities. The Community Impact Award holds deep significance for both women. “This award isn’t just about the donation—it’s a reflection of Lockton’s commitment to giving back,” Rae Lynn says. “Lockton encourages us to get involved in the causes we care about and provides the support to make that happen.” Shannan echoed this sentiment, describing how Lockton’s C.A.R.E. Committee and volunteer days foster a culture of compassion: “Lockton truly cares about what drives its Associates, giving us the flexibility to serve our clients while also supporting our community work.” Through their dedication and Lockton’s support, Rae Lynn Zachary and Shannan Smith are making a lasting impact, offering hope to those affected by blood cancer.

Life at Lockton Article Header_Warfighters

October 30, 2024

Making an impact: Mo...

In 2015, Josh Olson, Gary Giulietti, and David Giulietti sought a way to raise money for a cause close to their hearts. Inspired by an event supporting Move United Warfighters, they set out to create something similar. With their love of golf and connection to supporting veterans, the Move United Warfighters Charity Challenge was born. Between Josh, Gary, David, and the addition of Lauren Turpak, the event became a hit. The annual golf tournament has been a resounding success, raising an impressive $736,000 for Move United Warfighters this year. The event continues to grow, with the goal of eventually raising $1 million per tournament to expand the organization's reach and support even more veterans in need. Move United Warfighters is a nonprofit focused on sports rehabilitation for veterans and Armed Services members with physical disabilities. As a national multi-sport organization, it empowers over 70,000 youth and adults each year, helping them build independence, confidence, and fitness through inclusive programs across 42 states. For many involved in organizing the event, the cause is personal. With connections to family members who served in the military, the challenge honors the sacrifices made by veterans. Many of the organizers have witnessed firsthand the struggles veterans face, such as PTSD and physical injuries, and they see the event as a chance to give back in a meaningful way. The continued success of the Move United Warfighters Charity Challenge is made possible by the dedicated support of many, including Lockton. "Lockton has been with us from day one," one organizer shared. "They’ve been our anchor sponsor, providing both financial support and a steady stream of volunteers, which is essential for making this event happen year after year." Many Lockton Associates contribute by either golfing or volunteering, and the company’s leadership ensures the event is handled with autonomy. "What’s great about Lockton’s involvement is that they trust us to run things the way we think best," said another Associate. "Their support allows us to focus on creating an incredible experience for the veterans without being micromanaged." This commitment to empowering Associates is a key part of Lockton’s culture. "Lockton’s leadership is always there to back us up, but they also give us the freedom to make decisions that will have the most impact," one team member emphasized. "It’s that balance of trust and support that has helped this event grow and continue making a difference for veterans." The event has become more than just a fundraiser—it’s a reflection of the company’s values and the deep connections formed between Associates and the veterans they support. “This isn’t just about raising money; it’s about making a real, lasting impact in the lives of people who have given so much for our country.”