The Learning Immersion Track Technical Consultant is primarily an internal-facing role and is responsible for developing technical learning track while aiding in the development and execution of the Consultant of the Future program. This role requires knowledge and experience with client service in relation to risk management, insurance, and/or employee benefits. An attitude of customer service, interpersonal skills, creative thinking, data analysis, organization, communication, collaboration, project and time management, and attention to detail, with a strong background in Microsoft Office, are imperative. The individual in this position will guide the development of learning immersion tracks by collaborating with others to determine technical learning topics, competencies, and standards. Utilizing a continuous improvement model, this role will also analyze and evaluate data to improve each learning immersion track assigned, and will collaborate between the PMO and working groups to manage track development.

Position Responsibilities for the Learning Immersion Track Technical Consultant

• Learning Immersion Track Development
  • Serve as a subject matter expert within Property & Casualty
  • Lead in the development of a body of standards and knowledge for identified domains while collaborating with technical experts using an established process
  • Guide domain working groups in aligning, updating, and/or developing technical content and assessments to the competencies and standards identified
  • Collaborate in the design of learning development courses to create enabling experiences reflective of core-team job responsibilities
  • Confirm learning objectives align with business objectives and comply with industry regulations and best practices
  • Provide support in establishing and maintaining a centralized repository of technical knowledge resources, including documentation, reference materials, and online resources
  • Aid in the development of Learning Immersion Tracks and Consultant of the Future deliverables

• Project Management
  • Manage project timeline for developing, launching, and updating learning immersion tracks and the courses within those tracks; forecast potential barriers and identify support needs
  • Utilize the identified project management tool to track deliverables and provide status updates
  • Create and manage project files including requesting, gathering, reviewing and organizing applicable documentation
  • Aid in the evolution of processes and templates to refine project structure
  • Support the Communication Strategy in developing deliverables

• Delivery
  • Assist with the development of presentations
  • Lead working group sessions to develop Learning Immersion Tracks
  • Aid in the development of change management activities as they relate to Learning Immersion Tracks and Consultant of the Future; serve as a change agent

• Analysis & Evaluation
  • Collaborate with business leaders and subject matter experts to identify learning priorities for track and domain development in addition to skill gaps across the organization
  • Monitor and support the evaluation of program effectiveness through assessment, survey, and feedback mechanisms
  • Provide feedback on the learning ecosystem
  • Partner with team members to collect data, analyze, and summarize operational effectiveness findings; create reports and recommendations based on data

• Additional Responsibilities
  • Adhere to and carry out defined processes
  • Perform other duties as assigned
  • Must be willing to travel up to 10% of the time

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• Bachelor’s degree in a relevant field required (e.g., instructional design, human resources, business administration) or equivalent experience. Advanced degree preferred.
• 5+ years of experience in consulting and/or insurance.
• 5+ years of working directly with associates and/or clients.
• Strong technical aptitude in field of expertise or ability to absorb technical content and package it in a constructive and educational way.
• Proven ability to adapt to changing business needs and manage multiple priorities effectively.
• Strong verbal and written communication skills.
• Strong organizational and project management abilities.
• Demonstrated ability to build relationships and collaborate with stakeholders at various levels of the organization.
• Advanced user of Microsoft Excel with strong experience in PowerPoint preferred.
• Utilization of tools to draw conclusions from large amounts of data.
• Ability to interact effectively to accomplish goals with amiable solutions.