The job entails working directly with Shared Services leaders (Legal, Finance, Marketing and Communications, Human Resources and IT) on their technology needs, understanding their challenges and making recommendations on go forward solutions.  The IT Business Consultant facilitates the discovery, selection, and implementation of technical solutions by providing consultative subject-matter expertise on business processes and associated technology needs.  This role will also work closely with IT Associates and business stakeholders to deliver successful project results and help the organization deliver positive results.

Business Solutions Consultant Responsibilities
Champions the Shared Services technology needs within the IT Organization.  Listens to the business needs and provides options to solve.  Acts as Subject Matter Expert (SME) for designated business processes and associated technologies. 
Leads discovery efforts by guiding appropriate business and technology personnel through collaborative solutioning processes.  
Provides innovative thought leadership to solve business technology issues.
Facilitates documentation activities throughout discovery and solutioning phases. 
Provides SME consultation as needed during all phases of the project delivery process and on designated operationalized systems/solutions.
Employs problem solving and critical thinking skills to facilitate issue resolution for projects, processes, and operationalized systems/solutions. 
Supports business partners when reviewing new vendors or solutions and ushers through the due diligence process, participating in the vetting and recommendation process.
Shepards technology initiatives on behalf of the Shared Services organizations.  Provides support to the project management function, regardless of discipline (e.g., DevOps, Business, Operations, Technical). 
Facilitates communication between IT Associates, business stakeholders, and external vendors to ensure alignment and clarity on project objectives.
Functions as a liaison between different departments, ensuring that all parties are informed and engaged throughout the project lifecycle.
Understands high-level technical requirements for assigned projects. 
Communicates any issues, problems, or additional information to project managers and project stakeholders and recommends solutions. 

• 4+ years of relevant work experience required. 
• Familiar with agile visioning (or similar strategies) for project discovery and solutioning. 
• Ability to educate and lead others through discovery and solutioning activities.
• Ability to communicate effectively with executive leadership.
• Strong listening and communication skills.
• Must be a self-starter and able to multitask across shared services teams.
• Must cultivate trust through relationship building and delivery of solutions.
• Strong discovery, critical thinking, time management, initiative, and interpersonal skills.
• Strong business and technology understanding. 
• Experience with Microsoft Suite including PowerPoint, Excel, and Visio. 
• Experience with project and collaborations tools such as MS Teams, Azure DevOps (ADO), Webex, and Miro. 
• Ability to express complex technical concepts effectively, both verbally and written. 
• Some off-hours support and travel may be required. 
• Provides exceptional customer service and adheres to the Lockton philosophies. 
• Understands when circumstances require persuasion, conciliation, assertiveness, or other approaches and reacts appropriately. 

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