AVP, Consultant
Kansas City, Missouri, United States of America
Client Services
2501Q7
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Philadelphia
Business unit
Lockton-Dunning Series
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Remote
Your Responsibilities
Lockton is currently seeking an AVP, Consultant to join our Pharmacy practice managing complex, large accounts. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.
• Responsible for designated, larger and/ or complex book of business, with assistance from account team.
• Proactively consult on larger or more complex clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management.
• Act as an expert within the Pharmacy practice and consult with other internal SME’s on complex strategies to optimize client satisfaction & retention
• Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process.
• Primary contact with vendor partners and negotiates plans terms/changes to overall plan design.
• Identify and address client service issues; develop and implement processes and policies to improve overall client service.
• Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.
• Draft and deliver client presentations and communications specific to each clients’ benefit plans.
• Develop and deliver monthly, quarterly and/or annual reporting to clients regarding trends, financial performance and plan changes.
• Ability to lead client meetings and provide “on the spot” strategic guidance and financial performance.
• Develop and produces RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.
• Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.
• Meet with clients to review action items and communicate problems and/or vendor issues
• Maintain ongoing client relationships by attending on-site client meetings and/or lunch and evening events
• Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.
• Attendance at internal meetings/educational programs.
#LI-JM1
Qualifications
• Minimum of Bachelor’s Degree in business related field.
• Minimum 10 years of experience in the industry, specifically experience in PBMs or health plans.
• A complete working knowledge of pharmacy benefits in multiple product lines (i.e. Medicare, Medicaid, commercial Health Plan, employer).
• Spearhead client relationships by delivering excellent customer service skills
• Excellent organization, communication and negotiation skills.
• A strong working knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills, including word processing and spreadsheet expertise.
• Complete working knowledge of differing financial arrangements and products available to clients
• Must be knowledgeable on compliance requirements and federal/state legislation.
• Proven critical thinking and problem-solving skills
• Must be available for travel and willing to accept responsibility for client/vendor entertainment.
• Legal right to work in the United States
Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Similar Vacancies
View allLife at Lockton

September 24, 2025

September 23, 2025

September 15, 2025

September 1, 2025