East Regional Client Relationship Leader
Kansas City, Missouri, United States of America
Management
2501UP
East Regional Client Relationship Leader
Kansas City, Missouri, United States of America
Management
2501UP
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Florida, Virginia
Business unit
Lockton Private Risk Solutions
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
• Manage a book of business consisting of high-net-worth personal insurance clients.
• Cultivate relationships with client to ensure retention and growth of the book.
• Act as a trusted advisor to clients, providing guidance and recommendations on risk management, mitigation and cultivate relationships.
• Lead a team under Division Leader, providing coaching, counseling, training, and mentorship to help associates achieve their career goals.
• Monitor team performance by conducting audits and ensure that service standards goals are being met.
• Attend discovery meetings and proposal presentations, where applicable.
• Provides input in the development and implementation of policies and procedures, as well as operating and strategic plans for the division.
• Develop and maintain relationships with the insurance carriers, broker servicing networks, and other providers.
• Provides information, concepts, techniques, and programs to department associates to improve and enhance working knowledge.
• Generates new business opportunities through cross-selling.
• Assists in the establishment and attainment of revenue goals for existing and new business.
• Researches and understands industry trends, product development, government regulations.
Qualifications
Competencies:
• Time management and organization: Uses a range of tools, skills and techniques to manage time when accomplishing certain tasks, projects and goals; this includes planning, allocating, delegating, setting goals, monitoring, organizing, scheduling and prioritizing.
• Professionalism: Conducts oneself in a polite and respectful manner and demonstrates good judgement when dealing with internal or external clients and trading partners.
• Client focus: Practices Lockton’s motto “We Live Service” while serving Clients’ needs, nurturing effective client relationships and contributing to the overall success and satisfaction of Lockton PRS
• Reliability: Completes tasks and job functions on time, while meeting or exceeding expectations; carriers a trusted reputation for dependability, honesty, consistency and commitment
• Communication: Expresses ideas clearly, listens effectively, shares information appropriately, demonstrates interpersonal skills and resolves conflict as needed.
• Industry Knowledge: Stays current on issues impacting the industry by maintaining expertise in functional area
Qualifications:
• Bachelor’s Degree in Risk Management or Business Administration and/or years of experience equivalent
• Typically, more than 5+ Years of Technical Brokerage Experience in Private Risk Management focused on structuring complex insurance programs for Family Offices, Ultra-High-Net-Worth Families including ancillary commercial lines, course of construction, claims management and Group Excess Liability
• 3+ Years Experience in Private Risk Management focused on structuring complex insurance programs for High-Net-Worth clients.
• Strong verbal and interpersonal communications skills required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Ability to complete continuing education requirements as needed.
• Understands industry trends and governmental regulations.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to attend company, department and team meetings as required, including industry training sessions.
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
• Ability to efficiently organize work and manage time to meet deadlines.
• Ability to travel by automobile and aircraft.
• Ability to use office equipment such as a computer, keyboard, calculator.
• Knowledge and use of Excel, PowerPoint, Word,
• Ability to work on a computer, video meeting or phone for prolonged amount of time.
• Ability to work outside of normal business hours as needed.
• Legally able to work in the United States
• Able to be in office 3-5 days per week.
Open to all locations.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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