Benefit Service Representative

Overland Park, Kansas, United States of America

Client Services

26004F

Apply now

Overland Park, Kansas, United States of America

Client Services

26004F

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Benefits Coordinator supports our client in providing life-cycle benefit services to the client’s Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face-to-face, onsite environment operating at the client’s workplace of operation. Responsibilities include employee communication and a range of client-specified benefit services.

Business unit

BCInsourcing

Schedule

Full-time

Lockton Benefits Offerings

Click Here

Workplace

Remote

Your Responsibilities

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Hours: This remote role requires flexibility. The position works an 8-hour day within the 8:00 a.m.–8:00 p.m. Central Time window, with hours that may change from day to day.

ESSENTIAL FUNCTIONS

Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge. Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications as necessary.
Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine correct course of action.
Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
Performs other duties as assigned by supervisor.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED equivalent or equivalent years of applicable experience
Former customer service experience and excellent telephonic communication skills

PREFERRED EDUCATION AND EXPERIENCE
Bilingual – English and Spanish fluency, verbal and written, per client requirement
Working knowledge of insurance products, including core and voluntary benefits

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  – 11 company-observed holidays
  – 2 floating holidays
  – 2 personal days
  – 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $20.00 – $22.00 per hour.

This role is also eligible for monthly incentive compensation based on the achievement of defined performance metrics following 90 days of active employment.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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