Claims Analyst - Stop Loss
Plano, Texas, United States of America
Claims
2600DQ
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Center Services
Schedule
Full-time
Lockton Benefits Offerings
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Workplace
In Office
Your Responsibilities
We are seeking a detail‑oriented and proactive Claims Analyst to support the end‑to‑end processing of stop loss claims. In this role, you will assist with preparing, submitting, and tracking claims while ensuring accuracy, consistency, and timely follow‑through. This is an excellent opportunity for someone who is organized, eager to learn, and excited to build expertise within a collaborative and supportive team environment.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Support the end-to-end processing of stop loss claims, ensure timely submissions, and assist in tracking reimbursement statuses.
- Requires attention to detail, strong communication skills, and a willingness to learn and follow established procedures with guidance from senior team members.
- Review and organize claim documents to ensure completeness and accuracy prior to submission.
- Input claim data into internal exhibits and carrier portals with precision and consistency.
- Submit stop loss claims (specific and aggregate) to carriers in accordance with timelines and documentation requirements.
- Track claims through the reimbursement process and escalate delays or discrepancies as needed.
- Work closely with the Claims Manager and senior analysts to ensure smooth coordination of tasks and priorities.
- Participate in regular team check-ins, training sessions, and coaching opportunities.
- Provide general administrative support to the broader claims team as requested.
- Communicate with carrier partners to confirm receipt of claims and request status updates as needed.
- Collaborate with internal stakeholders, including Stop Loss associates, Lockton core teams and/or clients, to ensure proper documentation and follow-through.
- Respond to basic questions from team members regarding claim status, documentation needs, or process timing.
- Follow established claims workflows and contribute to quality assurance by double-checking data and documentation.
- Assist in maintaining claim logs, audit trails, and reporting documentation.
- Meets monthly Claims Exhibit deadlines for assigned book of business.
- Conducts a final policy year-end reconciliation for all policyholders, regardless of effective date.
- Communicates to Lockton Stop Loss associates once a final policy reconciliation has been completed.
Qualifications
- Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Understands industry trends and governmental regulations
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Ability to efficiently organize work and manage time in order to meet deadlines
Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.
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Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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