Operations Leader - Market Strategy & Engagement
Kansas City, Missouri, United States of America
Management
2600FB
Operations Leader - Market Strategy & Engagement
Kansas City, Missouri, United States of America
Management
2600FB
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Management, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
Lockton is seeking an accomplished Operations Leader to support the continued growth and development of our U.S. Market Strategy & Engagement Group (MSEG). We’re looking for a leader with strong planning and operational discipline, financial acumen, and a commitment to scalable, high quality execution.
In this role, you will serve as the operational driver of MSEG—overseeing execution across key initiatives, managing analytics and supplemental compensation processes, guiding performance reporting, and ensuring alignment across the broader enterprise. You will also be involved in shaping strategy across the broader P&C operation. Success requires a blend of strategic insight, operational rigor, people management skills and the ability to lead effectively in a complex, matrixed environment.
What You’ll Do
Strategy & Initiative Management
• Track execution of MSEG workstreams including market engagement support, MAP analytics, supplemental compensation, and governance.
• Partner with MSEG leaders on strategic priorities, KPIs, and ROI expectations.
• Identify operational risks and process gaps; implement mitigation plans.
• Support alignment across Series, Product Line, Industry, Global MSEG, and Lockton Re.
Performance & Reporting
• Maintain visibility across initiatives through project tracking, dashboards, and stewardship reporting.
• Integrate MSEG reporting into enterprise frameworks with the Risk Solutions operations team.
• Drive analytics development, forecasting, and master data accuracy.
• Facilitate weekly status meetings to maintain momentum and consistency.
Financial & Budget Management
• Manage the MSEG budget, including sponsorships, forecasting, supplemental compensation, and MAP revenue.
• Evaluate financial implications of compensation agreements and contribute to negotiation insights.
• Partner with Finance and Accounting to ensure accuracy and transparency in MSEG financial reporting.
Operations & Delivery
• Support Series, Product Line, and Industry leaders on market engagement and strategic initiatives.
• Partner with Accounting and Legal to secure preferred terms in carrier and wholesaler agreements.
• Streamline workflows and increase scalability across MSEG.
• Ensure consistency in operational execution across U.S. and global MSEG teams.
• Serve as a primary point of contact for market partners to resolve issues and advance initiatives.
Talent & Organizational Leadership
• Lead and develop a team focused on stewardship analytics, operations management, MAP tracking, and compensation.
• Support workforce planning, capability development, and team structure.
• Identify skill gaps and recommend training, hiring, or restructuring as needed.
Qualifications
• 10+ years of experience in operations, strategy, analytics, or financial management; insurance or brokerage experience preferred.
• Strong financial and analytical skills with proven data-driven decision-making.
• Ability to collaborate and influence across senior leadership levels.
• Experience building or optimizing complex operational systems or enterprise programs.
• Exceptional communication, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities with accuracy in a fast-paced, matrixed environment.
• A service-driven mindset aligned with the high standard set by the prior role-holder.
#LI-JM
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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