The HR Tech Consultant is the primary client and vendor-facing representative of Lockton’s Workforce Technology Practice. Our success as an advisory practice depends upon healthy and growing collaboration with clients, technology vendors, and account teams with the HR Tech Consultant having ownership of these key relationships. This role demands an attitude of service and an ability to communicate in a constructive, collaborative way with co-workers who may or may not be highly technical.

Lockton assists employers with HR Technology consulting that enables their organizations to thrive. We partner with employers of all sizes to help them remove the cost and frustration from the core technology systems that support their business while offering objective, vendor-neutral consultation. Services may include current state assessment and consulting, vendor selection, contract negotiation, implementation oversight, and project management.

Encompassing the HR Technology space, the HR Tech Consultant is expected to excel at drawing out their client’s strategic expectations and technical requirements and connecting those to the vendor’s capabilities, limitations, and technical functionality. Researching data, organizing information, and effective communication are required strengths. While this role will not be required to generate sales, it will cement the client engagement so interpersonal skills will be essential.

Additional skills that will be needed include evaluating product demonstrations, speaking in front of others, competitive intelligence gathering, feasibility of solution analysis, and ensuring a complete turnover from Lockton to the vendors at the end of the engagement. The ability to handle many projects at once while delivering superior service is critical to this role. Creative thinking, excellent problem-solving skills, and a can-do attitude will be of great value.

Note: Experience with Payroll, HR, Talent Management, ACA, and/or Benefits technologies is absolutely required, general IT project management will not be sufficient for this role.

Duties:

·         Lead client and prospect HR Technology projects to success.

·         Develop clear understanding of client’s objectives and desires related to the Human Resources, Payroll and/or Benefits management solutions (i.e., benefits, time, payroll, HCM, etc.).

·         Assist clients in due diligence and Total Cost of Ownership analysis as needed. This may include assisting in building business strategy, assessing and selecting new service providers, facilitating transitions to new providers and contract negotiations.

·         Assist clients in streamlining or re-engineering processes to utilize new HR technologies.

·         Provide ongoing assistance to clients and account teams during vendor selection or implementation project management /oversight projects.

·         Manage client HR Technology projects, ensuring defined processes are followed.

·         Deliver support to vendors and clients on their use of Lockton tools and technologies.

·         For implementation projects, serve as client’s HR Tech Consultant /consultant providing direction and managing portions of project.

·         Develop strong knowledge of vendors and their solutions as well as the integration possibilities between technologies.

·         Successfully manage multiple and concurrent projects, priorities and tasks. 

Requirements:

·         Bachelor’s degree preferred. Industry or technology certifications such as PHR, CEBS, PMP or CPP preferred.

·         Minimum of 5 years of demonstrated experience in benefits technology and/or HCM.

·         Experience in working with HR and Benefits outsourcing vendors/solutions and/or experience evaluating, selecting, and implementing technology solutions preferred.

·         Experience in leading and managing groups of people in a project environment.

·         Demonstrated ability to communicate project goals and objectives, project status, and deliverables with team members and management, including senior executives as needed.

·         Professional experience and knowledge of Payroll, HR, and/or Benefits procedures, business protocol and practices, web-based software applications, and systems integration.

·         Strong verbal and written communication skills, including ability to clearly document processes.         

·         Understands when circumstances require persuasion, conciliation, assertiveness, or other approach and reacts appropriately.

·         Ability to express complex technical concepts effectively, both verbally and written.

·         Ability to resolve critical project issues and find amiable solutions for all parties, protecting client’s interests and timelines. Strong time management, initiative, and interpersonal skills necessary.

·         Advanced user of Microsoft Excel. Strong experience with Access, and PowerPoint preferred.

·         Ability and willingness to travel for client and vendor meetings as needed (projected travel 25 - 30%).

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.

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