Office Experience Coordinator
Plano, Texas, United States of America
Administration
2600QN
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton-Dunning Series
Schedule
Full-time
Lockton Benefits Offerings
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Workplace
In Office
Your Responsibilities
We are seeking an Office Experience Coordinator to deliver a seamless, welcoming, and elevated experience for guests, clients, and associates within our office environment.
Reporting to the Office Experience Lead, this role is responsible for executing day-to-day hospitality operations while bringing energy, attention to detail, and thoughtful service to every interaction. The Coordinator plays a key role in ensuring the office runs smoothly—supporting meetings, events, and guest flow from arrival to departure.
This position also serves as a guest concierge and runner, escorting visitors from the building lobby through security to the main office floors, ensuring a smooth, professional, and highly positive first impression.
Guest Experience & Front-of-House Support
• Serve as a welcoming first point of contact for guests, clients, and associates
• Deliver a polished, professional, and warm experience from arrival to departure
• Anticipate guest needs and respond quickly with a solutions-oriented mindset
• Represent the company brand through presence, communication, and attention to detail
Lobby Escort & Runner Responsibilities
• Coordinate with building security and front desk to greet and escort guests from the lobby to office floors
• Ensure a smooth and efficient arrival process, minimizing wait times and confusion
• Communicate proactively with internal hosts regarding guest arrival and timing
• Manage multiple guest arrivals with organization and professionalism in a fast-paced environment
• Maintain a visible, responsive presence to support guest flow throughout the day
Meetings, Events & Office Readiness
• Set up and reset meeting rooms to company standards, ensuring readiness at all times
• Coordinate and receive catering deliveries; ensure accurate setup and presentation
• Support internal meetings, executive gatherings, and office events with high attention to detail
• Monitor conference rooms and common areas to maintain cleanliness and organization
Hospitality Operations
• Partner with the Office Experience Lead to execute hospitality standards and best practices
• Support day-to-day front-of-house operations, ensuring consistency and quality
• Maintain inventory of hospitality supplies and notify Lead of replenishment needs
• Provide coverage and support across the hospitality function as needed
What Success Looks Like
• Guests feel welcomed, guided, and cared for from the moment they arrive
• Meetings and events run smoothly with no gaps in readiness or execution
• The office environment consistently reflects a high standard of professionalism and hospitality
• You anticipate needs before they arise and take initiative without being asked
REPORTING STRUCTURE
• Reports directly to the Office Experience Lead
• Takes day-to-day direction and priorities from the Office Experience Lead
• Works closely with Executive Assistants and internal teams to support business need
#LI-LL1
Qualifications
• High school diploma or equivalent required
• 1–3 years of experience in hospitality, customer service, or a client-facing role preferred
• Strong interpersonal and communication skills with a professional presence
• Highly organized with strong attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Proactive, dependable, and service-oriented mindset
• Comfortable being on your feet, walking frequently, and assisting with light lifting/setup
WHY THIS ROLE
This is not a traditional front desk position—you are a key part of the experience. Every interaction and every detail is an opportunity to create a positive and lasting impression.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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