At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. 

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. 

Location: This position is fully onsite at Methodist Hospital.

• Monday, Tuesday, Wednesday, and Friday: Northlake Campus – Gary, IN
• Thursday: Southlake Campus – Merrillville, IN

Hours: Monday–Friday, 8:00 AM – 5:00 PM

ESSENTIAL FUNCTIONS

• As a support member of the Benefits Team, develops a comprehensive understanding of the client’s benefit
  programs and serves as one of the primary points of contact for benefit-related questions and support.
• Greets and supports walk-in employees and visitors to the HR department. Serves as a liaison between the client’s
  Human Resources department and employees to route individuals to the correct resource.
• Provides a variety of support services; based on client needs, duties may include (but are not limited to) the
  administration of responding to basic benefit-related questions; processing incoming mail or email requests; filing
  documents and similar clerical duties.
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting
  quality assurance standards set by the client.
• Accurately tracks employee services and client support in appropriate systems.
• Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate
  parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is
  resolved thoroughly and accurately.
• Performs other duties as requested.
   

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Professional experience demonstrating client-oriented service skills.
• Professional experience demonstrating self-driven solutions with little supervision.

• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive
  outcomes.
  
  
  PREFERRED EDUCATION AND EXPERIENCE 

   

   

• Higher education or equivalent combination of education, training, and experience in a related field.
• Working knowledge of benefit insurance products including core and/or voluntary benefit insurance.

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  – 11 company-observed holidays
  – 2 floating holidays
  – 2 personal days
  – 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly pay range for this position is $20-23 per hour.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.