Certificate Support Manager
Kansas City, Missouri, United States of America
Management
26017T
Certificate Support Manager
Kansas City, Missouri, United States of America
Management
26017T
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Management, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
The Certificate Support Manager reports to the Director of Certificate Operations and serves as a key operational resource supporting complex client onboarding, and data readiness and cleanup efforts.
This role partners with Certificate Teams, Account Teams, Resource Pro, and other operational stakeholders to coordinate onboarding activities, improve data quality, and lead certificate projects. The ideal candidate possesses deep certificate operations expertise, strong analytical skills, experience leveraging AI tools, and the ability to effectively manage cross-functional initiatives.
Client Onboarding & Implementation
• Lead onboarding efforts for large and complex clients.
• Coordinate onboarding activities with Certificate Teams, Account Teams, Resource Pro, and other stakeholders as needed.
• Validate account and client data to ensure accuracy and readiness for implementation.
• Identify and resolve onboarding issues to support a smooth transition to ongoing service.
Data Management & Operational Improvement
• Lead account, workflow, and data cleanup initiatives to improve data quality and operational readiness.
• Partner with project teams and operational leaders to support system migration and process improvement efforts.
• Utilize advanced Excel and AI tools to analyze data, identify trends, and improve operational efficiency.
• Support special projects and other operational initiatives as assigned.
• Participate in testing, validation, and deployment activities for new systems and workflows as needed.
Qualifications
• Significant Certificate Operations experience required.
• Expert knowledge of certificate workflows, systems, and client onboarding processes.
• Strong understanding of certificate management platforms and operational best practices.
• Advanced Excel, reporting, and data analysis skills.
• Experience utilizing AI tools to drive operational efficiencies and informed decision-making.
• Demonstrated ability to lead cross-functional projects and manage multiple priorities.
• Strong communication, collaboration, problem-solving, and organizational skills.
• High attention to detail with a focus on accuracy and quality.
#LI-JM
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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