The Claims & Risk Manager serves as a dedicated insourced risk management professional employed by Lockton and embedded with a client organization. This strategic role partners directly with Operations, Legal, Human Resources, Training, Asset Protection, Property Leadership, insurers, third-party administrators, and defense counsel to identify, evaluate, mitigate, and manage enterprise risk while improving casualty and workers compensation claims performance.

The position functions as the central coordination point between client operations, legal, claims, insurance, and field leadership to ensure the organization maintains a proactive, data-driven approach to loss prevention, incident documentation, litigation mitigation, and operational risk reduction.

The role is expected to routinely participate in property visits, operational reviews, claims discussions, and comparative assessment exercises to ensure field conditions, loss trends, and risk management priorities are aligned with enterprise objectives.

The position is based in the Atlanta, GA area and requires an in-office presence three days per week, Tuesday through Thursday. Periodic travel of up to 10% is expected for property visits, mediations, and meetings; a valid driver's license and reliable transportation are required.

Essential Duties & Responsibilities
This role is weighted approximately 80% toward direct claims management and 20% toward partnering with Operations on proactive risk control.

Claims Management – Primary Focus

Claims Handling & Litigation Management

• Manage and coordinate casualty and workers compensation claims activity across the client portfolio.
• Conduct regular claim reviews with TPAs, carriers, defense counsel, and operational leadership.
• Monitor reserve adequacy, claim progression, litigation posture, and closure opportunities.
• Identify claims requiring elevated management attention, and develop closure strategies, escalation protocols, and litigation management standards.
• Support development of claim handling standards and incident management procedures.
• Drive reduction in claim frequency, severity, and total cost of risk.
• Work closely with General Counsel on litigation management, significant claims, litigation trends, and legal risk exposure.
• Ensure documentation retention and claims handling procedures support defensibility.
• Coordinate claims-related support for major incidents and significant losses.

Incident Investigation & Claims Defensibility

• Oversee incident reporting processes and improve reporting quality, timeliness, and consistency.
• Review incident investigations for completeness and claims defensibility, ensuring documentation supports effective claims management and litigation defense.
• Develop root cause analysis procedures and corrective action recommendations tied to claims trends.
• Coordinate training on incident response expectations to strengthen claims outcomes.

Claims Analytics, Reporting & Renewal Support

• Develop executive-level claims reporting, including claims-related dashboards.
• Track and communicate leading and lagging claims performance metrics.
• Conduct trend analysis using claims and incident data to identify recurring loss drivers.
• Provide loss trend analytics and exposure narratives to support renewal strategy and demonstrate risk improvement.
• Create data-driven recommendations supporting premium, loss-cost, and total cost of risk reduction.
• Support insurance renewal preparation, underwriting submissions, and carrier presentations using claims data.
• Coordinate with Lockton placement teams and risk control subject matter experts on claims-informed renewal positioning.
• Assist with regulatory compliance initiatives and contract risk transfer review as they relate to claims exposure.
• Establish measurable claims KPIs and accountability mechanisms.

Operations & Risk Control Partnership – Supporting Focus

• Partner with Legal and Operations leadership, participating in Regional Operations Manager (ROM) meetings to translate claims trends into field-level risk control priorities.
• Support implementation of standardized risk control programs and corrective action tracking throughout the portfolio, informed by claims and loss data.
• Coordinate periodic property risk assessments, focusing on hazards most correlated with claims activity, including slip/trip/fall, water losses, and security incidents.
• Limited travel may be required to conduct on-site inspections.
• Assist field teams in implementing corrective actions and risk mitigation standards identified through claims trends.
• Partner with Training, HR, and Operations teams on safety communications and awareness campaigns that address top claims drivers.
• Maintain portfolio-wide visibility of unresolved risk issues and monitor remediation progress through centralized tracking systems.

Education

• Bachelor's degree in Risk Management, Insurance, Business, Safety, Legal Studies, Criminal Justice, or related field preferred.
• ARM, CPCU, CRM, AIC, CSP, or similar professional designation preferred.

Experience

• 5+ years in claims, risk management, safety, insurance, litigation management, hospitality, multifamily housing, or property management operations.
• Experience managing casualty claims programs and working with TPAs, carriers, defense counsel, and internal operations teams.
• Strong understanding of liability, workers compensation, property exposure, incident investigation, and litigation management.
• Demonstrated ability to present to executive leadership and translate data into field-level action.
• Proven success reducing loss frequency and severity through operational improvement.
• Hands-on experience setting and evaluating reserves, negotiating settlements, and attending mediations, settlement conferences, or trials on behalf of an insured or self-insured organization.
• Working knowledge of multi-state workers compensation, including return-to-work/transitional duty programs, nurse case management, and OSHA recordkeeping.
• Experience with premises liability exposures common to multi-location hospitality, extended-stay lodging, or multifamily portfolios, such as slip/trip/fall, negligent security, and water and property losses.
• Familiarity with large-deductible, self-insured retention, or other loss-sensitive insurance programs, including TPA service instructions, claim audits, and vendor performance management.
• Experience reviewing contract risk transfer provisions, including indemnification, additional insured requirements, and certificates of insurance.
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future.

Skills & Competencies

• Proficiency with risk management information systems (RMIS) and carrier/TPA claims portals, and advanced Microsoft Excel skills; experience with data visualization tools such as Power BI or Tableau a plus.
• Strong negotiation, written, and verbal communication skills, including concise claim summaries and executive-level reporting.
• Sound judgment and discretion in handling confidential, sensitive, and attorney-client privileged information.
• Ability to build trust and influence field and property leadership without direct authority.
• Highly organized, with the ability to manage a high volume of claims, deadlines, and competing priorities.