Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The role

The successful candidate will be responsible for managing their own caseload of reinsurance claims which will predominantly relate to Property, Engineering and Energy although a knowledge of other classes of business such Casualty and Financial Lines would be advantageous.

The successful candidate will have solid experience of claims in these Classes of Business and should be looking to make that next step in their career.

The Claims Handler will be working alongside our partners, account executives, and reinsurance placing brokers; to manage claims relationship with cedants and reinsurers and to act as an ambassador for Lockton’s claims offering.

Responsibilities

• Handle a variety of reinsurance claims emanating from around the MENA region and manage your own allocated portfolio of accounts.
• Handle reinsurance claims from first advice to final settlement, to include setting up first advice, processing and managing subsequent movements on Lockton internal claims systems and ECF.   
• Meet the agreed Service Standards, volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in proactive manner including management of claims and the payment process.
• Possess excellent communications skills, attend regular calls and meetings with relevant parties, provision of claims reports and management of cedants and reinsurers.
• Maintain strong relationships with clients, insurance / reinsurance companies, loss adjusters, lawyers, experts, and other stakeholders, fostering trust and collaboration. 
• Report to the Regional Head of Claims and provide support and assistance to the Senior Claims Advocate on large; contentious or complex losses including CAT events.

• Education: Bachelor’s degree in insurance, business administration, law, engineering, or a related field.
• Experience: Minimum of 5+ years’ experience in insurance and or reinsurance industry, with focus on handling P&C Claims.
• Certifications: professional qualifications (e.g. Cert CII, working towards Dip CII) and/or evidence of continuing professional development throughout career.

Skills:

• Customer-focused with a commitment to providing exceptional service.
• Solid understanding of insurance policies, coverage, and the reinsurance claims process.
• Display accurate communication and interpersonal skills, claims handling and negotiation skills.
• Ability to work independently and as part of a team.
• Analytical, organised and with attention to detail.
• Excellent use of standard Microsoft applications
• Ability to articulate and promote Lockton’s core values and mission and to act as an ambassador for the firm and its claims offering.

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