Client Relationship Manager (Abu Dhabi)
Abu Dhabi, Middle East / North Africa
003288
Client Relationship Manager (Abu Dhabi)
Abu Dhabi, Middle East / North Africa
003288
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Business unit
Abu Dhabi
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Purpose of the role
The client manager position involves the strategic development, implementation, and management of the allocated portfolio of clients. You will be tasked with delivering an exemplary service and contribute towards expanded client relationships.
Key Tasks & Responsibilities
- Understand clients benefit requirements and provide advice on insurers services, coverage and pricing.
- Provision of the day to day servicing of a client’s insurance programme to support retention and development of the business.
- Support consulting projects and development of new lines of business.
- Ensure renewal timelines are met and market reviews undertaken and placed in advance of renewal.
- Identify the risk exposures and advise on insurance and risk management solutions in consultation with the Account Executive/Vice President.
- Ensure compliance requirements are fully met.
- Ensure that clients understand the Lockton cash collection terms and monitor and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Review with appropriate associates at the earliest opportunity, any case under threat or where perceived vulnerable and implement, monitor and oversee a plan of action.
- Support expansion of services and identify and progress new business leads.
- Support development of insurer relationships.
- Support the global benefit team and liaise with our producer network worldwide, if applicable.
Qualifications
- Proven experience working in a similar role and managing clients
- A thorough understanding of and adherence to Lockton standards and procedures.
- Ability to build and maintain good business relationships with clients, insurers, and associates.
- Ability to manage time, prioritize and ensure that deadlines are met without compromising quality.
- Protects the confidentiality of information learned by performing position duties.
- Ability to work effectively in a team and collaborate with cross-functional departments.
- Proficient computer skills specifically in Microsoft products (Word, Excel, Outlook) and similar software applications.
- Excellent communication skills, both written and verbal.
- Demonstrates strong adaptability and actively seeks opportunities for professional growth and development.
#LI-AB67
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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