Account Administrator
, Malta
003325
Account Administrator
, Malta
003325
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Malta
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
As an Account Administrator based in our Malta office, you will be responsible for delivering account management services for any assigned client portfolios, contributing to the comprehensive service provision to clients, and ensuring adherence to the operational model of Lockton European Brokers Limited (LEBL). You will serve as a contact for EEA risks within the client service team, working with an allocation of clients of varying sizes from SMEs, commercial to large corporate accounts across Europe, mostly placed in the London Market with multinational insurers.
As the Account Administrator you will:
- Conduct client onboarding in line with Lockton processes and procedures
- Serve the Malta team’s administrative and compliance needs to enable them to deliver advocacy services to clients through close and regular interaction
- Provide day-to-day servicing of the teams’ clients portfolio, to support retention and development of the business
- Handle a number of risk placements in line with LEBL operational model
- Support the coordination of SME/small sized insurance programmes with colleagues in the UK Branch teams in line with Lockton’s operating model and philosophies
- Effective and timely management of all renewals to ensure completion by the due date
- Checking of policies and other documentation for accuracy prior to issuance to the client
- Provision of documents to clients in accordance with Lockton procedures
- Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk.
- Undertaking ad-hoc assignments assigned by your line manager, that may arise from time to time and to report on the outcome of such assignments as may be appropriate and necessary,
- Provide management information as requested
Qualifications
We are looking for someone that has the energy and appetite to learn and progress within our business.
- Strong academic background, with an analytical mindset
- Experience in a similar role or experience in insurance will be considered an asset
- Candidates should possess a drive to learn with a work ethic of continual improvement and excellent service
- Candidates should possess excellent communications skills, including fluent written and spoken English, and the ability to communicate effectively with clients, insurers and other associates
- Ability to build and maintain effective and positive relationships, and communicate both informally and in formal situations, with clients, insurers and associates
- Strong collaborative skills and be able to work as part of a team
- Strong problem-solving skills, with a proactive approach to identifying and resolving issues.
- Ability to adapt to new technologies and changing business requirements
- Ability and willingness to undertake occasional business travel to the UK
- Excellent time management and the ability to work independently and under pressure, managing deadlines and compliance requirements, without compromising the quality provision provided
- Highly motivated with excellent attention to detail
- Knowledge of Microsoft Office products (Word, Excel and Outlook)
- An understanding of and adherence to Lockton standards and procedures.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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