Benefits Analyst

Bristol, United Kingdom

003753

Benefits Analyst

Bristol, United Kingdom

003753

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Schedule

Full Time Permanent

Job type

Experienced Professional

Workplace

Hybrid

Your Responsibilities

Our People Solutions team are looking for an experienced and organised Benefit Analyst, within the SME team. As part of your role you will also be tasked with working alongside consultants to support existing clients, as well as the SME producers in ensuring a smooth onboarding experience for new clients.

Role Purpose:

This role is an excellent opportunity for a professional administrator to develop their skills and experience in a more specialist, technical environment, working alongside consultants to exceed client expectations. The associate will be responsible for supporting the development of client relationships, assisting with benefit reviews and the implementation of new policies, administration and client/member queries.

Key Responsibilities:

Communicate effectively and professionally, both verbally and in writing to ensure our processes are being adhered to in a consistent manner across the team
Liaise and build ongoing relationships with clients, insurers and internal colleagues
Support the Consultants in providing exceptional service to clients in accordance with the agreed service level agreement’s
Ensure compliance requirements and internal controls are fully met and Lockton database is kept up to date with client/policy changes
Support with the implementation of process and system changes
Obtain policy information from insurers to support the Consultant with scheme renewals
Prepare benefit specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
Obtain new business and renewal quotes and collate results for the Consultants
Preparation of client reports, data sets, benchmarking and client presentations
Manage telephone enquiries from clients, including managing client mailboxes
Provide daily support to employees/scheme membership, dealing with all enquiries and acting as the main point of contact

Qualifications

Suitable candidates will have proven professional administration experience either from Insurance/ Employee Benefits or another professional services industry (or similar).

We are looking for individuals with the following knowledge and skills:

Experience of working within an insurance or intermediary environment, ideally with a focus on private healthcare and group risk
Strong customer service skills with the ability to develop sound relationships with team members and external contacts
Good IT skills. Proficient in all Microsoft applications with a heavy emphasis on Excel and PowerPoint
Ability to think intuitively, assertively and creatively
Ability to communicate effectively and professionally, both verbally and in writing, with clients, insurers and other associates, and build on these relationships
Ability to manage time effectively focusing on priorities, targets and deadlines, working at pace without compromising quality
Attention to detail and accuracy of all outputs
Analytical and problem-solving skills, including research and investigation

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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