Senior Digital Product Manager

London, United Kingdom

003790

Apply now

London, United Kingdom

003790

Apply now

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Schedule

Full Time Permanent

Job type

Experienced Professional

Workplace

Hybrid

Your Responsibilities

We are seeking an experienced and strategic Senior Product Manager to join our Digital team within a leading insurance organization. In this role, you will oversee a portfolio of digital products, leading a team of Product Owners to deliver high-quality, customer-centric solutions across our digital ecosystem.

This is a pivotal role requiring a balance of strong leadership, cross-functional collaboration, and hands-on product management. You will work closely with IT, business stakeholders, and external development vendors to ensure the successful delivery and evolution of digital products that drive customer value and business growth. As such the Senior Product Manager, will be play an important role in the future Digital strategy and delivery of products that support Lockton’s Digital transformation initiatives.

Key Responsibilities

Product Portfolio Management

Own and drive the vision, strategy, and roadmap for a portfolio of digital insurance products (e.g. Customer portals, quote and bind portals, data capture tools)
Ensure alignment with broader business and digital strategies.
Prioritise product initiatives based on business value, customer needs, technical feasibility, and strategic alignment.

Team Leadership & Development

Lead, coach, and mentor a team of Product Owners, fostering a culture of accountability, innovation, and client focus.
Oversee backlog management, sprint planning, and delivery timelines across the team.
Drive best practices in product discovery, delivery, and performance measurement.
Work in partnership with the PMO team to deliver implementation plans and manage budgets

Stakeholder Engagement

Act as a key point of contact for senior business leaders and stakeholders.
Translate business goals into digital product outcomes; manage expectations and influence priorities.
Facilitate cross-functional collaboration between product, data, IT, operations and PMO

Vendor & Delivery Management

Manage relationships with third-party development vendors to ensure high-quality and timely delivery.
Coordinate development efforts, including integration with legacy and modern systems.
Facilitate contract negotiation, SOW co-ordination and budget tracking with performance reporting for external partners.

Customer Focus & Insight

Champion client needs through data, research, and insight.
Ensure products meet regulatory and compliance requirements, as well as delivering exceptional user experiences.
Monitor product performance and customer satisfaction metrics to inform continuous improvement.

Governance & Reporting

Report on product performance, delivery progress, risks, and key KPIs to senior leadership.
Ensure transparency across all initiatives in the product portfolio.
Participate in budget planning, resource allocation, and risk management.
Maintains regular reporting with support from PMO and manages budget per project
Co-ordinate launch activities and manage business adoption process

Qualifications

Required:

Proven experience in digital product management, with extensive experience in a senior or leadership capacity.
Background in insurance or other regulated industries.
Experience managing and coaching Product Owners or cross-functional agile teams.
Strong understanding of agile methodologies, product lifecycle management, and digital delivery.
Demonstrated ability to manage multiple products and stakeholders in a complex enterprise environment.
Excellent communication, presentation, and stakeholder management skills.

Preferred:

Experience working with external development partners or off-shore teams.
Knowledge of relevant insurance regulations and digital compliance standards.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Learn more about your Lockton experience

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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