Operational Governance Manager
London, United Kingdom
003909
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
About the position
As an Operational Governance Manager, you‘ll be part of a collaborative team accountable for operational and compliance governance across our Retail division, with a particular focus on our Real Estate business.
You’ll be responsible for ensuring the business operates in line with relevant legislation, industry standards and internal policies, and for evidencing that compliance to senior stakeholders.
Working closely with the Head of Compliance & Governance Retail and Real Estate COO you’ll set priorities, identify and escalate risk, and drive corrective action to close gaps. You’ll also be the initial point of contact for compliance and governance-related queries from the business.
We’re looking for someone who is interactive, approachable and able to build strong working relationships. A team player, but one who is confident in taking ownership, holding others to account on governance standards, making judgement calls under pressure and driving actions forward to get things done.
A good working knowledge of insurance policies, the placement process and the UK regulatory framework is expected. You don’t need to be a Compliance specialist, your experience could have been gained in a client-facing, insurance operations, governance or change management role.
Key tasks and responsibilities
- Develop, implement and maintain effective procedures and controls that align with Lockton’s policies and regulatory responsibilities. Work with the central teams to understand the implications of regulatory change.
- Implement and oversee practical, effective procedures to manage risks to the business, including financial crime, money laundering, bribery and corruption.
- Undertake and oversee key operational controls, including approvals relating to account opening and payment transactions.
- Maintain templates for client service delivery in the placement process.
- Prepare the business for internal audit and monitor completion of audit actions/recommendations.
- Review monthly file audit feedback, ensure feedback/actions are addressed and identify opportunities to improve processes.
- Monitor business performance against relevant KPI’s e.g. monthly audits, breaches, complaints, provide trend analysis.
- Provide practical training, and guidance to others on what they need to do to meet their responsibilities.
- Work closely with the business to manage compliance with Product Governance requirements.
- Oversee operation of Delegated Authorities.
- Keep up to date with regulatory change and industry best practice, and help the business stay ahead of emerging requirements.
- Work constructively with senior stakeholders and business teams to identify issues, agree practical solutions and follow through to completion.
Qualifications
Skills / Behaviours
- A good working knowledge of insurance policies, the placement process and the overall regulatory framework in the UK.
- Good IT skills, including confidence using Excel and PowerPoint.
- A proactive problem-solver who takes ownership and follows through on actions.
- An interactive and confident communicator who can build trust, engage colleagues and work effectively with senior stakeholders.
- Comfortable working in a fast-paced environment, managing multiple priorities and keeping momentum.
- A collaborative team player who is committed to high standards, well organised and focused on delivering practical outcomes.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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