• Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance.
• Take accountability for resource planning, workload allocation, and the operational effectiveness of the team
  Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans
• 
  Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio
• 
  Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards
• 
  Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes
• 
  Act as the escalation point for team-related issues, providing guidance and ensuring timely resolution
• 
  Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team
• 
  Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare)
• 
  Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues
• 
  Work with the new business team on the development of client opportunities
   

Responsibilities 

• Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight
• 
  Champion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancements
• 
  Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed
• 
  Act as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisions
• 
  Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives
• 
  Able to share wider client stories and therefore advise more broadly than immediate service lines
• 
  Internal and external networking to contribute positively to the image of People Solutions
• 
  Proactively drive and improve commercial value and sustainability of client services
• 
  Undertake second pair of eyes checks and have technical oversight of others work
• 
  Acting as a role model, leading by example
• 
  Driving service improvements, quality initiatives and efficiencies in working practices
• 
  Contribution to seminars and articles for publication
• 
  Support the recruitment of new associates into the People Solutions team

Experience/competencies

• Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching
• 
  Strong leadership skills with the ability to inspire, motivate and develop others
• 
  Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment
• 
  Ability to provide constructive feedback and manage performance issues sensitively and effectively
• 
  Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behaviours
• 
  Extensive experience in UK benefits market
• 
  Appreciation of current market dynamics and strategic challenges for corporate clients
• 
  In depth product knowledge of core insurance processes
• 
  Strong professional negotiation and persuasion skills to achieve objectives
• 
  Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights
• 
  Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders
• 
  Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience
• 
  Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines
• 
  Good critical thinker and able to distil complex issues down into clear, actionable tasks
• 
  Literate in all MS Office applications and particularly proficient in Excel and PowerPoint