Broker Support Technician
London, United Kingdom
004014
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton's ProExec team are recruiting for an experienced Broker Support Technician to join them in a role supporting the Account Handlers/Brokers in the overall servicing of the clients’ insurance placements, preparation of market submissions and client documentation.
Key responsibilities:
- Preparation of market and client documentation to support placement activities.
- Accurate production of policy documentation, ensuring completeness prior to issuance to clients.
- Delivery of policy documentation to clients in line with regulatory requirements and Lockton procedures.
- Interpretation of complex insurance contracts and translation into accurate and compliant policy documentation.
- Creation of MRCv3 slips, endorsements and supporting documentation from client submissions, ensuring alignment with clauses, wordings and regional requirements.
- Preparation of adjustment and renewal documentation in line with client programmes.
- Production of global tax schedules, ensuring accuracy and alignment with applicable tax regulations for underwriter agreement.
- Collaboration with the Broking Team to prioritise workload, identify gaps and resolve missing or inaccurate information.
- Ensure all work complies with Financial Conduct Authority (FCA) requirements and other relevant regulatory standards.
- Maintain accuracy in all financial and technical documentation, supporting complex placements.
- Conduct analysis, research and investigation to resolve documentation or placement issues.
- Communicate effectively with clients, insurers and internal stakeholders on technical documentation matters.
- Manage time effectively to meet deadlines without compromising quality.
- Demonstrate sound judgement in escalating issues and involving appropriate colleagues when required.
Qualifications
- Experience in insurance documentation, wordings or technical support within a broking or underwriting environment.
- Working knowledge of London Market processes and documentation standards (including slips and endorsements).
- Strong attention to detail with the ability to handle complex data and technical documentation accurately.
- Strong organisational, communication and stakeholder management skills.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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