Senior Account Manager - North American Casualty
London, United Kingdom
004019
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
An opportunity has arisen for an experienced technical insurance professional to join our North American Casualty team. This role is based in London, with work from home opportunities.
Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.
The Senior Account Manager is responsible for the oversight of day-to-day account servicing and technical support to placing brokers and team associates in North American Casualty, ensuring the delivery of timely and accurate policy administration, invoicing, and enabling exceptional client service.
Key Responsibilities
- Lead the preparation and oversight of London Market slips, endorsements, adjustments, and all client documentation, ensuring accuracy and technical excellence.
- Evaluate submissions and direct the development of high-quality broking presentations for the market.
- Prioritise and manage workflow across accounts in collaboration with brokers, proactively resolving complex or incomplete information.
- Act as a key partner to lead brokers, strengthening and managing relationships with London and international markets across allocated accounts.
- Demonstrate excellent organisation, communication, and stakeholder management skills across multiple workstreams.
- Ensure completeness, accuracy, and agreement of all placement documentation, exercising strong attention to detail and governance.
- Oversee coordination with the Claims team in the event of a loss, ensuring a seamless client experience.
- Own and maintain account sheets, revenue tracking, and budget documentation, providing insights and identifying trends where appropriate.
- Build, influence, and maintain strong working relationships with global colleagues, carriers, and strategic partners.
- Demonstrate proficiency in delivering and improving efficiency and reporting.
- Drive the ongoing development, maintenance, and enhancement of market appetite documentation in collaboration with the wider team.
Qualifications
About You:
- Significant experience in casualty insurance, and advanced understanding of casualty clauses, policy wordings, and their practical application in complex placements.
- Excellent organisation and prioritisation skills.
- Excellent verbal and written communication skills.
- Strong working knowledge of systems such as Brokasure, Salesforce, and Artificial, with the ability to optimise their use.
- Comprehensive knowledge of PPL and its application within the London Marke
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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