Application Support Engineer
London, United Kingdom
004121
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Our IT Team have an opportunity for an Application Support Engineer to join the team.
You would be responsible for providing second-line support and ongoing operational management of various insurance policy administration and related business systems.
The role acts as a key point of contact between business users, product owners, and technology teams to ensure systems operate effectively, incidents are resolved promptly, and colleagues are enabled to make the most of the technology available to them.
The position combines application support, user enablement, training, and active participation in technology and change initiatives. The role is critical in ensuring stability, continuous improvement, and successful adoption of key broking and insurance systems across the business.
Key responsibilities include
- Providing second-line application support across broking, policy administration, and insurance applications ensuring timely diagnosis, resolution, and escalation of incidents and problems.
- Monitor system performance, availability, integrations, and data integrity, proactively identifying and addressing issues.
- Investigate root causes of recurring incidents and work with third-line support, vendors, and internal technology teams to implement permanent fixes.
- Act as a key liaison between business users, product owners, technology teams, and vendor support services.
- Translate business issues and requirements into clear technical or functional information for investigation and resolution.
- Communicate incident status, resolutions, risks, and system updates effectively to stakeholders.
- Build strong working relationships with system vendors, delivery partners, and operational teams.
- Participate in technology and business change projects, including upgrades, integrations, data migrations, and application enhancements.
- Support user acceptance testing (UAT), regression testing, and release activities.
- Assist with data validation, migration activities, and post-implementation support.
- Ensure systems are supported in line with internal policies, regulatory requirements, and vendor agreements.
- Support audit, compliance, and data protection activities relating to insurance and broking platforms.
- Adhere to IT Service Management (ITSM) processes, including incident, problem, change, release, and access management.
Qualifications
You should have:
- Proven experience in a second-line application support role within a complex enterprise systems environment.
- Experience supporting insurance, broking, or financial services applications.
- Knowledge of London Market and General Insurance operations.
- Strong understanding of application support processes and IT service management frameworks.
- Experience working directly with business users, third-party vendors, and support providers.
- Ability to support system changes, releases, upgrades, and project activities.
- A Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline, or equivalent practical experience.
Desirable skills
- Hands-on experience supporting DXC Assure Broking platform and/or Brokasure Enterprise.
- Experience with insurance data structures, reporting tools, and system integrations.
- Exposure to Agile, Waterfall, or hybrid delivery methodologies.
- Experience with policy administration, customer relationship management (CRM), and finance/integration platforms.
- Working knowledge of Acturis or other insurance management systems.
- ITIL Foundation or other relevant IT service management certifications desirable
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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