Service Assurance Analyst
London, United Kingdom
004132
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The Technology Team are hiring - we have an opportunity for an IT Service Assurance Analyst to be responsible for maintaining the quality, accuracy, and governance of key IT Service Management processes and information repositories. The role will support the Service Design & Transition Manager in ensuring that new and changed services are successfully transitioned into Business as Usual (BAU) support, while maintaining the integrity of the ServiceNow Configuration Management Database (CMDB), Technology intranet sites, and service documentation.
The role also provides coordination and oversight of technology audit actions, ensuring remediation activities are tracked, managed, and completed within agreed timescales.
Key responsibilities include:
- ServiceNow CMDB management
- Supporting service transition & service assurance
- Maintaining the Technology Intranet
- Promoting effect knowledge management practises across the Technology function
- Audit & governance
- Reporting & continuous improvement
Qualifications
It is essential that you have the following:
- Experience working within an IT Service Management (ITSM) environment.
- Experience administering or supporting ServiceNow, particularly CMDB processes.
- Understanding of ITIL principles and service lifecycle management.
- Strong organisational and administrative skills with excellent attention to detail.
- Experience maintaining documentation, knowledge bases, or intranet sites.
- Ability to manage multiple priorities and coordinate activities across teams.
- Strong written and verbal communication skills.
- Good analytical and reporting
Desirable skills:
- Experience supporting Service Design & Transition activities.
- Experience coordinating audit, compliance, or risk management activities.
- Knowledge of Configuration Management and Service Asset Management best practices.
- Experience using SharePoint Online and Power BI.
- ITIL Foundation certification.
- ServiceNow Certified System Administrator or ServiceNow CMDB-related certification.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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