Account Manager - Employee Engagement
Denver, United States of America
Client Services
2400VJ
Account Manager - Employee Engagement
Denver, United States of America
Client Services
2400VJ
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.
A few of the reasons Associates love working at Lockton include:
- Opportunities for growth and advancement, including paid training and professional development
- 12-week paid parental leave
- A huge emphasis on community involvement
- Frequent athletic and wellness events
- Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!
Business unit
West Series
Salary
$60,000-$80,000
Schedule
Full-time
Job type
Standard
Workplace
Hybrid
Your Responsibilities
The Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
ESSENTIAL DUTIES
Oversees the servicing of clients that are receiving support from the Benefits Engagement Practice.
Manages implementation of new clients and ensure execution of quality assurance procedures. Helps implement a variety of services provided by the Benefits Engagement Practice for new and existing clients.
Facilitates coordination of client onboarding between client, service team and the Benefits Engagement Practice to ensure successful program launch. Manage client and service team relationships.
Coordinates and facilitate benefits and HRIS systems training for benefit counselor team.
Supports members of the Benefit Engagement Practice with developing and following structures and procedures that ensure the meeting of strict timelines and key deliverables.
Helps track, maintain, and identify key client satisfaction measurements when using the Benefits Engagement Practice.
Works in call center software system to build and manage call center queues.
Collaborates with communications team to ensure strong communication campaign.
Establishes strong working relationship with account teams by supporting client goals and strategies, especially when client goals are supported by benefits engagement strategies.
Build training resource files and references for counselor team leads and counselor team.
Provides technical and administrative support for account teams and other members of the Benefits Engagement Practice through a variety of technology solutions.
Develops proficiency with key benefit administration platforms and communication systems.
Helps clients with issues and escalations surrounding benefit coverages, enrollment options, and call center interactions.
Establishes, develops, and maintains relationships with Clients, carriers, and vendors.
Proactive in communication, conflict management and managing program timelines.
Recommends potential enhancements or improvements to processes, products and /or policies.
Fosters an environment of learning, innovation, motivating others, intelligent risk-taking, knowledge sharing and commitment to Lockton’s vision and strategy.
Demonstrates self-awareness; quickly integrates new learning for business and personal effectiveness.
Performs other responsibilities and duties as needed.
Qualifications
COMPETENCIES
Time Management & Organization: Uses a range of skills, tools, and techniques to manage time when accomplishing specific tasks, projects, and goals; this includes planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing.
Professionalism: Conducts oneself in a polite and respectful manner and demonstrates good judgment when dealing with internal and external clients.
Client Focus: Practices Lockton’s motto: “We Live Service,” while serving clients’ needs, nurturing effective client relationships, and contributing to the overall success and satisfaction of Lockton.
Reliability: Completes tasks and job functions on time, while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency, and commitment.
Communication: Expresses ideas clearly, listens effectively, shares information appropriately, demonstrates interpersonal skills, and resolves conflict as needed.
Industry Knowledge: Stays current on issues impacting the industry by maintaining expertise in functional area.
Critical Thinking and Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.
QUALIFICATIONS
Bachelor’s degree in a business-related program preferred or equivalent education and/or experience.
3-5 years of Client services experience preferred.
Strong knowledge in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
Strong verbal and interpersonal communication skills
Demonstrates strong working knowledge and experience within brokerage industry.
Understand industry trends and governmental regulations.
Ability to complete continuing education requirement as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
Ability to efficiently organize work and manage time to meet deadlines.
Ability to travel by automobile and aircraft.
Ability to work on a computer for a prolonged amount of time.
Ability to work outside of normal business hours as needed.
Legally able to work in the United States.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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