The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients’ accounts in an innovative and efficient manner.  This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards. 
 
Position responsibilities
•    Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
•    Researches an issues’ root cause, implements, and resolves policy-related issues 
•    Recommends potential enhancements or improvements to processes, products, and/or policies
•    Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.    
•    Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
•    Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
•    Engages in Client strategy meetings to manage insured expectations for upcoming term
•    Develops and presents coverage plan and renewal terms to Client
•    Assesses and interprets exposure information from the Client
•    Analyzes quotes from carriers to determine appropriate recommendations
•    Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
•    Participates in negotiations with carriers for new and renewal quotes 
•    Collaborates with senior staff in selecting new markets for submission and requesting quotes
•    Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
•    Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
•    Researches and understands industry trends and government regulations
•    Mentors and trains junior-level staff
•    Perform other work-related duties as assigned

Position qualifications
•    Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
•    Typically, three or more years of Client services experience is required
•    Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry 
•    Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
•    Strong attention to detail required 
•    Understands industry trends and governmental regulations 
•    Ability to attend industry training sessions
•    Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
•    Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
•    Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information 
•    Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manor
•    Ability to work outside of regular business hours
•    Ability to travel by automobile and aircraft and be away from home more than one day and night
•    Legally able to work in the United States 

This position may be eligible for annual discretionary bonus consideration

is job description is intended to indicate the general nature and level of work performed by Associates in the role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this role.