Accounts Receivable Supervisor
Overland Park, Kansas, United States of America
Management
2500LU
Accounts Receivable Supervisor
Overland Park, Kansas, United States of America
Management
2500LU
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Affinity, LLC
Schedule
Full-time
Lockton Benefits Offerings
Click Here
Workplace
Hybrid
Your Responsibilities
Lockton Affinity, in Overland Park, KS is seeking an Accounts Receivable Team Leader to join our accounting team. Supervises the overall collection of accounts receivable; to ensure timely payment of accounts receivable to prevent financial losses. Overall responsibility for Accounts Receivable functions and development of 3-5 associate direct reports.
YOUR RESPONSIBILITIES
- Monitors the workload of Accounts Receivable unit to ensure all functions are performed accurately and timely meeting Company standards.
- Reviews department procedures and implements approved process improvements to increase efficiency.
- Prepares and delivers timely performance evaluations for associates supervised.
- Provides training for Accounts Receivable associates.
- Responsible for the accounting onboarding of new programs and or products sold by the Company
- Makes positive contribution to customer satisfaction and constantly strives to improve service to customers, both internal and external.
- Protects the confidentiality of all information learned by performing the duties of the position.
- Communicates in a positive manner to contribute to a cohesive, pleasant work environment.
- Follows up on problem accounts; obtains information from customers or associate assigned to account or other departments to resolve issues
- Handles requests for intent to cancel insurance, reinstatement, and cancellation of insurance for non-payment in compliance with cancellation guidelines.
- Reports and discusses potential trouble accounts to Premium Transaction Supervisor, offers solutions for collection and provides recommendations for handling.
- Oversees follow-through efforts on collections resulting from audits.
- Analyzes receivables reports.
- Makes recommendations to Premium Transaction Supervisor regarding account write-offs.
- Could be responsible for month-end closing of assigned agencies.
Qualifications
- Bachelors degree in Business, Accounting or related field and/or equivalent work experience.
- At Least 5 years of experience in the Accounts Receivable field.
- Proven track record of excellent customer service.
- Proven leadership skills with the ability to understand, communicate with, find solutions for, deserve respect from and motivate a team of associates.
- Strong working knowledge of Microsoft Products, i.e. Outlook, Word and Excel.
OTHER SKILLS AND REQUIREMENTS:
- Ability to learn other software systems used throughout our company.
- Attention to detail and ability to multi-task is a must.
- Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy.
The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this position.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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The culture, the collaboration, and the people here immediately stood out. Since joining, I’ve been able to grow a ton—stepping up to help mentor our summer interns, sharing best practices to help onboard new hires, and continuing to develop in my role. Today, I work closely with several Account Managers and Account Executives to help deliver the top-tier service that Lockton is known for. It’s been an incredible experience so far, and I’m excited to continue learning and growing with a company that truly invests in its people. How has your experience working in education shaped the way you approach your work today? My experience in education shaped the way I approach just about everything I do today. Teaching taught me how to stay calm under pressure, how to communicate clearly even when the situation is complex, and how to anticipate needs before they’re even spoken. 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Though Elizabeth Stookey’s career path was anything but traditional, it ultimately led her to a role where her diverse experience makes a lasting impact. With a background in journalism and nearly 16 years in higher education, she built a career centered around communication, engagement, and relationship-building. In 2021, inspired by a desire for change and encouragement from her husband, she pivoted into the insurance industry. Just a year later, she joined Lockton as an account manager on the voluntary benefits team. Today, alongside her team of four, she helps support more than 250 clients across seven offices, bringing energy, expertise, and a fresh perspective to every partnership. “It’s been an exciting journey, and I’m grateful for the path that brought me here!” How has your experience working in education shaped the way you approach your work today? My experience in education, particularly in alumni relations and advancement, deeply shaped the way I approach my work today. In higher ed, everything is centered around building meaningful relationships, communicating effectively with diverse audiences, and delivering value through personalized engagement. I learned how to actively listen, think strategically, and manage multiple stakeholders with differing priorities—all skills that translate directly to my work in voluntary benefits. I approach each client interaction with a service mindset, always aiming to understand their unique needs and deliver thoughtful, tailored solutions. The ability to manage multiple projects, clearly communicate, adapt to different personalities, and stay mission-focused—all skills I developed in education—are now core to how I operate at Lockton. What sets Lockton apart from other organizations you’ve been a part of? What sets Lockton apart is its deep commitment to living service. It’s not just a phrase; it’s something you experience every day. In every client-facing interaction, we are empowered to lead with empathy, responsiveness, and a genuine desire to add value. The culture here fosters open communication and seamless collaboration across teams and regions. Everyone is approachable and willing to jump in to help, which creates a supportive environment where ideas are shared freely, and client solutions are stronger because of it. At Lockton, we are trusted to bring our best to the table, and that trust fuels innovation, accountability, and long-term relationships—with both our clients and our colleagues. What has been your “Lockton Moment” — a time when you knew Lockton was the right place for you? One of my “Lockton Moments” happened early on during a trip to our Nashville office to meet with a major client we were onboarding. The Nashville team was incredibly welcoming and made me feel like part of the group right away. During the meeting, we were presenting initial voluntary benefits marketing results. My manager handed the presentation over to me, and I jumped in confidently, like I’d been doing this for years. I was quick to build rapport, actively listen, and respond thoughtfully to the client’s needs. That moment reaffirmed that I was exactly where I was meant to be—part of a team that values initiative, trusts your expertise, and celebrates your wins. How would you describe Lockton’s culture to someone unfamiliar with it? Lockton’s culture is fast-paced, service-driven, and incredibly collaborative. It’s an organization filled with knowledgeable professionals who genuinely live service—going above and beyond for our clients and for each other. No matter your role, you’re seen as a vital part of the client experience. There is a strong sense of ownership and teamwork – people aren’t afraid to roll up their sleeves and dive in when challenges arise. What also stands out is the breadth of resources available. Everything Lockton offers is purposeful and designed to help us deliver exceptional results. It’s a place where you’re supported, trusted, and empowered to make an impact.
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We are proud to announce that Lockton has been awarded the Gold Level Bell Seal for Workplace Mental Health by Mental Health America (MHA). This prestigious certification recognizes our unwavering commitment to fostering a mentally healthy workplace. The Bell Seal is the nation’s first workplace mental health certification, recognizing organizations that are committed to creating mentally healthy workplaces. Earning a gold-level designation means Lockton has demonstrated excellence in workplace culture, employee benefits, wellness programs, and access to mental health resources. According to MHA, nearly 1 in 4 adults experience a mental health condition every year — and workplace culture plays a huge role in how comfortable people feel seeking help. This certification shows that Lockton isn’t just checking a box — we’re actively building a space where mental health is valued, and support is always within reach. Lockton supports Associates by offering: Comprehensive benefits: We offer 12 free, confidential mental health sessions annually to help manage stress, anxiety, relationship challenges, and more. These sessions are designed to provide meaningful support and ensure that our Associates have access to the care they need. Stigma-free support: Our culture encourages open conversations about mental health without fear of judgment. We strive to eliminate the stigma surrounding mental health issues and promote a supportive atmosphere where everyone feels safe to speak up. Accessible resources: From one-on-one therapy to self-care tools and mental health coaching, we provide easy access to the support you need. Our resources are designed to be judgment-free and readily available, ensuring that help is always within reach. By fostering a workplace culture that prioritizes mental health, we empower our Associates to take charge of their well-being and seek support whenever they need it. Learn more about the Bell Seal and its significance here.